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This article applies to selling in: Italy

Contact a buyer

When you receive an order, you can initiate communication with the buyer using the Contact Buyer form.

  1. On the Orders drop-down menu, select Manage Orders.
  2. Locate the order you want to communicate about and click the buyer's name within the Order Details.
  3. On the Contact Customer form, select a subject from the drop-down box.
  4. Enter a message in the Message text box.
    Note: Messages to buyers use plain text only. We will block any messages that contain hyperlinks or other HTML code.
  5. Click Submit to send your message.

When a message is sent with the Contact Buyer form, a copy will be sent to your Customer Service e-mail address located on your Seller Account Information page. The e-mail the buyer receives will include an anonymized e-mail address to which the buyer can respond directly. All subsequent communications will occur directly through e-mail or in the Buyer-Seller Messages inbox of your seller account.

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