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This article applies to selling in: Italy

Reimbursements report (overview)

The Reimbursements report provides itemized details for all reimbursements, including those requested by you and those that are generated automatically. Reimbursements appear in your account 4-5 days after the reimbursement is approved.

Reimbursements also appear in the Payments report. To locate a reimbursement:


  1. In the Payments report, click Transaction view.
  2. In Filter view by, select Other.
  3. In the Product Details column, search for Balance Adjustment or FBA Inventory Reimbursement.
Note: Unit-level detail is not available when more than one unit is associated with a customer refund.

Reimbursements can take up to five days to appear in the report after they have been approved. When more than one reimbursement is processed on the same day for the same issue, they may be combined into a single transaction.

Reimbursements report field definitions

Online report header Downloadable report header Description
Date approval-date The date the reimbursement was approved.
Reimbursement ID reimbursement-id The unique identifier for this reimbursement. Each reimbursement may include multiple line items.
Case ID case-id The unique identifier assigned to the case when you request a reimbursement.
Amazon Order ID amazon-order-id The unique identifier assigned to the customer order. This field is empty if the reimbursement is not associated with an order.
Reason reason The reason for the reimbursement (for example, Damaged: Warehouse).
Merchant SKU Sku The merchant SKU (stock keeping unit) is the unique identifier you assigned to your product.
FNSKU fnsku The fulfillment network SKU (stock keeping unit) is the unique identifier Fulfillment by Amazon assigned to your product.
ASIN asin An ASIN (Amazon Standard Identification Numbers) is a unique identifier assigned by Amazon to products in the Amazon product catalog. The ASIN can be found on the product detail page.
Title product-name The name of your product.
Condition condition The condition of your item (for example, New).
Quantity quantity The total number of units reimbursed for this line item.
[Does not appear in the online version] currency-unit The currency for the applicable marketplace.
Amount Per Unit amount-per-unit The per-unit reimbursement amount for this line item.
Quantity Reimbursed [Cash] quantity-reimbursed-cash The total number of units reimbursed with cash.
Amount Total amount-total The total amount of the cash reimbursement for this line item.
Quantity Reimbursed [Inventory] quantity-reimbursed-inventory The number of units reimbursed with inventory.
Quantity Reimbursed [Total] quantity-reimbursed-total The total number of units reimbursed with either cash or inventory (Quantity Reimbursed [Cash] + Quantity Reimbursed [Inventory]).

FBA Reimbursements

Under circumstances where Amazon takes responsibility for paying you the Replacement Value of an item as set forth in the FBA Service Terms, we will reimburse you based on our estimate of fair market value less FBA and Selling on Amazon fees that are applicable to the item.

For more information, please refer to the FBA Lost and Damaged Inventory Reimbursement Policy.

The Reimbursements Report

This report shows itemised details of your FBA reimbursements including reimbursements initiated by you and reimbursements that were generated automatically. For reimbursements you requested, a Case ID is included in the report entry. You can click on the Case ID to go to the Case Details.

Reimbursements are reported after they have been approved. Processing can take up to five business days so the related transaction may not be immediately available in your Payment Reports. When more than one reimbursement is processed on the same day for the same issue these reimbursements may be combined into a single transaction.

Field Definitions

Online Header

Download Header

Description

Date

approval-date

Date the reimbursement was approved for payment.

Reimbursement ID

reimbursement-id

Unique identifier for a processed reimbursement. May include multiple line item.

Case ID

case-id

Associated case ID if reimbursement was requested through Contact U.

Amazon Order ID

amazon-order-id

Unique ID assigned to the order (empty if not applicable).

Reason

reason

Reason the reimbursement was issued, for example "Damaged: Warehouse".

Merchant SKU

sku

Stock Keeping Units (SKUs) are unique blocks of letters or numbers that identify your products. SKUs can be assigned by the selle.

FNSKU

fnsku

Unique identifier assigned by Amazon to products stored in and fulfilled from an Amazon fulfilment centre.

ASIN

asin

Amazon Standard Identification Numbers (ASINs) are unique blocks of 10 letters or numbers that identify products. ASINs are assigned by Amazon. You can find the ASIN on the product detail page.

Title

product-name

The title of your product.

Condition

condition

The condition of your item, for example “New”.

Quantity

quantity

Number of Units reimbursed for this line item.

currency

Local currency for this market.

Amount Per Unit

per-unit-reimbursement-amount

Reimbursement amount for a single Unit in this line item.

Total

total-reimbursement

Total reimbursement amount for all Units in this line item.

 

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