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This article applies to selling in: Italy

Requirements for Two-Day Shipping

Individual sellers: This feature is available to sellers with Professional selling plans.

Two-Day Shipping is a fast Premium Shipping option only available to sellers that meet high delivery performance standards.

Customers expect their packages to be delivered quickly, so you must maintain the requirements for the following metrics. If you don't meet these requirements, Two-Day Shipping might be disabled on your offers.

  • You must sell on Amazon for at least 90 days.
  • Order count: Ten or more orders in the past 30 days across all shipping options.
  • Valid tracking rate: equal to 100%. For Italy, this is calculated based on tracking information from carriers approved by Amazon. To learn more, see Valid Tracking Rate.
  • On-time delivery rate: Greater than or equal to 97%. For more information, see On-Time Delivery Score.
  • Seller-initiated cancellation rate: Less than 0.5%. See Cancellation Rate for more details.

To learn how to start offering Two-Day Shipping, see Enroll in Two-Day Shipping.

Two-Day on-time delivery

You are required to deliver on or before the Estimated Delivery Date (EDD) for at least 97% of Two-Day Shipping orders on a trailing 30-day basis.

Two-Day Shipping will show an Estimated Delivery Date that is two or three business days after the order date. Orders that you receive Monday-Friday before 2:00 p.m. local time will show an Estimated Delivery Date that is two business days after the order date. Orders that you receive after 2:00 p.m. local time on a business day, or on a weekend or holiday, will show an Estimated Delivery Date that is three business days after the order date.

Your carrier should deliver the package to the buyer on or before the Estimated Delivery Date.

Note: If the delivery carrier attempts but fails to deliver a package, it counts as being delivered for the purposes of this requirement.

Tracking

You are required to use a trackable shipping method and provide valid tracking IDs. Your performance metrics must show a minimum of a 100% tracking rate on orders placed with Two-Day Shipping.

Amazon assesses eligibility to offer Premium Shipping options on a trailing 30-day basis. Tracking numbers will be considered valid only if they have at least one carrier scan recorded.

Eligibility

You can view your performance metrics on your Account Health Dashboard. Open the Premium Shipping Eligibility tool to see your eligibility status.

If you are eligible and would like to offer Two-Day Shipping, go to Settings > Shipping Settings , and select Two-Day Shipping as a shipping option.

Note: If your performance metrics are currently below the minimum thresholds, Two-Day Shipping won't display as an option for your offers. Once you improve your performance metrics, the option will return. For more information, see Two-Day Shipping eligibility revocation.

Requirements for Two-Day Shipping


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