On Amazon Renewed, you can sell high-quality refurbished, pre-owned and open-box products to millions of Amazon customers worldwide. All products on Amazon Renewed must be tested and certified to work and look like new. Only sellers that maintain a high quality and performance bar can offer refurbished, pre-owned and open-box products on Amazon Renewed.
To be considered to sell Renewed items, review the category requirements below. If you meet the requirements, click hereto apply. We will review your request and if you meet the requirements, we will reach out with an onboarding email, usually within 10 business days.
To apply for Amazon Renewed, you must meet the following criteria:
1) Box in which the product will ship, 2) Box in which the product is housed (inside the shipping box) — white or brown box, 3) Picture of product inside the box (with packaging), 4,5) Product pictures from the top and bottom, 6–9) Product picture from all four sides, and 10) picture of warranty card that will be provided to customers.
If you have an item with a screen, we request images of the screen turned on.
We will review your request and if you meet the requirements, we will reach out with an onboarding email, usually within 14 business days.
Amazon Renewed EU Program Terms is available here.
For any Renewed item issues, you can create a case or Contact Us. Please make sure your language settings are in English to contact the team.
Renewed selling partners must meet the following performance metrics:
Once approved to sell on Amazon Renewed, you can access your RQS and your Average Product Rating Reports here.
Average Product Rating is a metric that measures the average of customer product reviews “star ratings” submitted over the trailing 30 days from customers who purchased those items from you.
Renewed Quality Score (RQS) is the percentage of orders without any reported defects over the trailing 13 weeks. It is calculated by reviewing complaints from customers to Amazon through emails, product reviews, seller feedback and Customer Service calls.
The Amazon Renewed store currently supports Apple iPhone models: 7/7 Plus, 8/8 Plus, X, XS/XS Max, XR, 11, 11 Pro/11 Pro Max and SE (2nd Generation).
Sellers of Renewed Apple iPhones are required to include only lightning cables and wall adapters purchased directly from an approved list of brands with their Renewed Apple iPhone orders. Sellers may not include Apple-branded (OEM) lightning cables or wall adaptors with iPhone orders.
We will require that Renewed iPhone sellers maintain records of purchase orders of accessories directly from the approved brand and we will monitor compliance through our ongoing test buy operations and performance enforcements. Additional brands will be considered on a case-by-case basis. Please contact your Account Manager or firstname.lastname@example.org to learn more.
You can find the Amazon Renewed Program Insert template here