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This article applies to selling in: Italy

Returns policies

To ensure a consistent experience for buyers, Amazon requires sellers to have return policies that are at least as favorable as the Amazon return policies.

No matter if you fulfill products through our fulfilment center or if you fulfill them yourself, you must adhere to Amazon’s published return policy, under the Amazon Services Europe Business Solutions Agreement. Sellers are required to issue a full refund of the item, original shipping costs, and the return costs on claims related to:

  • Damages
  • Defects
  • Materially different

To help provide the best experience for buyers, the return information on your Amazon seller information and policies page clarifies that buyers can return products to you in accordance with the Amazon return policies.The return information directs buyers to the Amazon return policies and gives buyers the ability to contact you for information about any more favorable policies that might apply.

Note: This policy applies to all customers, including Amazon Business customers.
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