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Partnered Carrier program - Small parcel deliveries FAQ

Partnered Carrier program - Small parcel deliveries FAQ

What is the Amazon Partnered Carrier program?

With the Partnered Carrier program, Amazon sellers using Fulfillment by Amazon (FBA) in the UK, Germany, France, Italy, Sweden, or Spain can ship inventory to Amazon’s fulfillment centers in these countries at deeply discounted rates.

Note: You can also ship from the Netherlands or Poland using the Partnered Carrier program for small parcel delivery (SPD) to an Amazon fulfillment center in Spain, Italy, Germany, or France. Currently, you cannot ship using the Partnered Carrier program from the Netherlands, Sweden or Poland to an UK Amazon fulfillment center.

You can estimate shipping charges, make payments, and track the Partnered Carrier program shipments directly from Seller Central. To learn more about the program benefits, go to Amazon Partnered Carrier program – Overview and how to get started.

Do I need an account with the partnered carrier in order to be able to use the program?

You don’t need an existing account with a carrier in order to use the Partnered Carrier program.

How do I schedule a shipment using the Partnered Carrier program?

When preparing your shipment before shipping to a fulfillment center via the shipment creation workflow, you will see an option to use an Amazon-partnered carrier in the Delivery services section.

To participate in the program, follow these steps:

  1. Select Amazon-partnered carrier in the shipment creation workflow.
  2. Enter the details of your shipment. You will receive an estimate of the delivery charges.
  3. Before accepting the delivery charges, carefully review the Amazon Partnered Carrier terms and conditions, and also either UPS SCS (UK) Limited FBA - Seller Terms and Conditions of Carriage if you are using the partnered carrier UPS (UK, France, Spain, Italy, the Netherlands, Poland and Sweden), or Amazon Inbound Transportation Services terms and conditions if using the Amazon-partnered carrier service managed by DHL (Germany).
  4. Click Accept charges.
  5. You will find the website and contact number for the partnered carrier assigned to your shipment. Note these details down and finalize the shipment workflow.
  6. After you have completed your shipment, contact your carrier to schedule the pickup. For more information on how to book through our partnered carrier UPS, see the guide here (available only in English). For our partnered carrier DHL, go directly to the DHL website to schedule a collection. Alternatively, you can take the package to a local carrier’s collection center.

What are the fees for the Amazon Partnered Carrier program for small parcel?

Shipping charges are based on the dimensions and weight of the parcels, the amount of parcels you are sending, the address from which the shipment originates, and the destination fulfillment center. The estimated cost of these charges will be subject to adjustment if Amazon or the carrier determines that the actual weight or dimensions of the package are different from the weight or dimensions provided by you. To learn more about providing box details, go to Amazon & Partnered Carrier program: Provide details.

The best way to view partnered carrier fees for your shipment is to have a look in Seller Central once a shipment is created. The method for this will depend on the shipment creation workflow you are using:

  • In the new shipment creation workflow, complete step 1, adding all ASIN and box-level information. Once done, you will be able to see the estimated cost for the Partnered Carrier program by looking at Shipping mode > Small Parcel Delivery (SPD) > Select shipping carrier.
  • In the old shipment workflow, click Small Parcel and then Partnered Carrier program. In step 4, you will be able to calculate the estimated delivery costs for the shipment in question, and view the rates.

What carrier is part of the Partnered Carrier program for small parcel?

The carrier for your Partnered Carrier Shipment may vary on the country and location you are shipping from. The Partnered Carrier program Small Parcel shipments are sent using our partnered carrier UPS for the UK, Spain, France, Italy, Sweden, Poland and the Netherlands, and with DHL for Germany.

Which are the eligible ship-from countries under the Partnered Carrier program for small parcel delivery?

You are currently eligible to ship from the following countries using the Partnered Carrier program: UK, Spain, France, Italy, Germany, Sweden, Poland and the Netherlands. For a list of ineligible postal codes for our Partnered Carrier program, see the following table.

Important: As of January 1, 2021, there is an updated workflow for shipments between the UK and the EU using the Amazon Partnered Carrier program. For these shipments, you must be customs compliant and prepare documentation for customs clearance. For more information, go to Amazon Partnered Carrier program – Cross-border shipment workflow FAQ.

Amazon-partnered carrier postcode restrictions

Territory Postal codes
Mount Athos 51000-51009
Aland Islands 22100-22950
Helgoland 27498
Buesingen 78263, 78266

Guadeloupe

Martinique

French Guiana

Réunion

Mayotte

N/A
Livigno, Campione d’Italia 23041, 22061
Vatican City 00120
San Marino 47031, 47890-47899
Canary Islands 38000-38999
Ceuta 52000-52009
Melilla 63086
Table 1. Partnered carrier SPD

How can I track my partnered carrier small parcel shipment?

Once a shipment has been created, Amazon will provide updates on your shipment status in Seller Central, on the Shipment events tab of the shipment with the status cycling through In Transit, Delivered, Checked-In, Receiving, and Closed.

Are there any weight or quantity restrictions for small parcels?

There is no minimum requirement in order to use the Partnered Carrier program. For small parcels, a maximum of 200 boxes can be created per shipment. If your small parcel shipment weighs more than 200 kg or contains more than 30 parcels, you might find that the Partnered Carrier pallet (LTL) option is less expensive than other shipping options. To find the maximum dimensions and weight limits per carrier, go to Amazon Partnered Carrier program (the Partnered Carrier program): Provide details.

Cancelling an Amazon partnered carrier shipment

You can cancel Amazon-partnered SPD shipments up to 24 hours after approving the estimated shipping charges, and Amazon-partnered pallet shipments up to one hour after approving the estimated shipping charges.

To cancel a shipment, go to your shipping queue and follow these steps:

  1. Locate the shipment and click Work on shipment.
  2. Go to the Provide details tab.
  3. Click Void charges.

Important: Cancelling the delivery does not cancel the charges. You must follow the instructions above to ensure that a pickup doesn’t take place and that charges don’t apply. If 24 hours have passed since you approved the charges, you will not be able to cancel the charges or receive a refund for small parcel shipments. You can cancel the charges for Amazon-partnered pallet shipments up to one hour after you have approved the charges. Contact Selling Partner Support to process a refund. For more information, go to Amazon Partnered Carrier pallet shipments - frequently asked questions.

Does the Partnered Carrier program allow me to ship hazmat products?

No. The Partnered Carrier program is unable to handle hazmat products. If you attempt to ship hazmat ASINs using the Partnered Carrier program, the shipment may be rejected by the carrier.

I ship my products to Amazon directly from the manufacturer or distributor. Can I still use the Partnered Carrier program?

Yes. All that you need are the shipment details when creating the shipment in Seller Central.

For example, if you want to use the small parcel delivery (SPD) service, you must provide the number of boxes and also the weight and dimensions of each box to get an estimated rate and print the shipping labels. Enter the manufacturer’s address as the Ship from location. Once you have printed the labels, send them to your manufacturer. Either you or your manufacturer must proactively contact the carrier to organize the pickup.

Whom can I contact in case of any issues, such as non-delivery, damaged, or incomplete delivery?

You can raise a case with Selling Partner Support. You will be asked to provide your shipment ID, proof of pickup, and any other relevant documentation pertaining to the shipment. We will then investigate the case and work with the carrier to resolve the issue. We recommend you also review the FBA lost and damaged inventory reimbursement policy.

What documentation is required?

You are required to label your parcels with the box labels provided during the shipment creation workflow. You can find these in the Preparation tab of your shipment under Delivery labels (step 5). If you fail to label your parcels correctly, the carrier may refuse to pick up your shipment.

The carrier did not turn up for my pickup appointment. What should I do?

Contact the carrier directly using the contact details on the Prepare shipments page, under Delivery charges (step 4). Provide your FBA shipment ID in this email or when having a conversation over the phone.

I need to contact my carrier to modify an appointment. What should I do?

Contact the carrier directly using the contact details on the Prepare shipments page, under Delivery charges (step 4). Provide your FBA shipment ID in this email or when having a conversation over the phone.

Do I need to commit to future shipments in order to use the Partnered Carrier program?

No. Our Partnered Carrier program is used on a per shipment basis.

When booking an appointment with my Partnered Carrier program carrier, which UPS service level should I select?

You can find the service level for your Partnered Carrier program shipment on the parcel label produced on Seller Central.

Are my items insured if I use the program?

The FBA Lost and Damaged Inventory Reimbursement policy is applicable when you send a shipment using our Partnered Carrier program. For more information, go to FBA Lost and Damaged Inventory Reimbursement policy.

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