Amazon sellers have to comply with all applicable legal requirements, as well as the Amazon Services Europe Business Solutions Agreement and associated policies including the Amazon Business invoicing policy. You should consult your tax advisor to verify in which situations you are legally required to issue a VAT invoice.
In situations where you are not legally required to issue VAT invoices:
You can manually upload invoices and credit notes on Seller Central for each order through Manage Orders and Order Details page. To upload an invoice:
After you upload the invoice or credit note, Amazon will process the document, which can take up to 15 minutes. Once processing is complete, the customer can download it from Your Orders page in their account.
If you use a third-party solution provider for invoicing, refer to this list to check whether your solution provider supports automatic invoice uploads. If your solution provider does not support invoicing, we recommend you contact them for more information.
Taxable persons doing business in the EU are subject to a single set of EU-wide invoicing rules (Articles 217-240 of the VAT Directive). Under these rules every taxable person should issue an invoice (either by themselves or through a third party issuing it on their behalf) in most business-to-business (B2B) supplies and certain business-to-consumer (B2C) transactions. In addition, there may also be specific national rules on transactions requiring an invoice. For the exact requirements applicable to you, contact your tax advisor.
Customers can download your invoices from Your Orders page.
You can upload invoices any time after order confirmation but for orders from Amazon Business customers, per Amazon Business invoicing policy, you must upload invoices within one business day after shipment. For returns, you must upload credit notes within one business day after return confirmation. For orders and returns where you are not legally required to provide an invoice or a credit note, we strongly encourage you to upload one within one business day after shipment, to provide the best customer experience.
No. You should stop emailing invoices to customers. Read the Amazon Business invoicing policy for more details.
VAT invoices and credit notes have to comply with applicable law. Based on the EU VAT Directive, invoices and credit notes must contain certain mandatory information, and certain country-specific details might need to be included as well. Further information is available here. Consult your tax advisor for further guidance.
You can get a buyer’s VAT number from Order Reports. Go to the page Add or remove order report columns, enable Buyer tax identifiers and Buyer company name, and save your changes. Only users who have permissions to manage orders and order reports can make this change. After you have saved the settings, the following columns will start appearing in the order reports: