Missing product images
It can take up to 24 hours after adding an image for it to appear on the website.
Troubleshooting images in Seller Central
The most common reason images go missing from Amazon is that they did not meet the Product image requirements.
The Add a Product feature allows you to upload a product image as you create a new product. After you create a product, you can use the Manage Inventory feature to provide a new product image. You can also use the bulk image upload feature. See instructions for image upload in Add product images.
To learn more about image requirements, view the topics listed in Image troubleshooting.
Troubleshooting images with inventory files
An inventory file allows you to specify a location from which Amazon retrieves a copy of your product images. However, errors in your inventory file can block Amazon from successfully retrieving the product images.
If you use inventory files to manage your products, do the following:
- Check your inventory file processing reports for errors. (More info)
- Modify your inventory file to correct any errors contained in the processing report.
- Upload your modified inventory file.
- Repeat until your inventory file is free of errors.
- Allow 24 hours for your images to appear.
Getting additional technical support
If you have followed the troubleshooting steps above and your product images still appear to be missing, contact Amazon Seller Support.
In your message, include the following:
- The troubleshooting steps you have already taken.
- The method you use for managing your product and inventory data.
- The ASIN for each product without a product image.
