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This page explains how you can check the status of an FBA or multi-channel fulfilment order using the Manage Orders page.
There are two indicators for the status of each order that customers place for your items on the Amazon.it website. An order can be "pending" or "payment complete." While "payment complete" indicates that the item has been paid for by the customer, orders can be in "pending" status for a variety of reasons.
In most cases, "pending" indicates that some of the items in the order have not been shipped. Here are some of the most common reasons for orders to be in "Pending" status and how they affect the merchant being paid:
You can determine whether you have been paid or not by going to Reports > Payments and searching for the order transaction.
Multi-Channel Fulfilment orders can be identified in the Sales Channel column as "Non-Amazon." The column third from the right shows the status of the orders.
|Unfulfillable||Out of stock or invalid delivery address; order cannot be completed.|
|Planning||Order has been received.|
|Shipping / Dispatch||Order is being packed for dispatch.|
|Complete||Order has been dispatched.|