You might be able to request a refund of Buy Shipping fees in
accordance with the carrier's applicable terms and conditions. The following notes
issue a refund only if approved by the carrier.
request a refund and use alternative shipping, be sure to send the buyer the new
shipping and tracking information. Else, the buyer will not receive an automatic
notification of the change, and the original tracking information will remain
associated with the order in the buyer's Amazon account.
If you ship
a package, and confirm the shipment on time, but the carrier delivers it late, you
are not obligated to issue a shipping refund to the buyer. Instead, direct the buyer
to contact the carrier and request a refund based on the carrier's on-time delivery
To avoid negative feedback, ship the item promptly or, if you are
unable to fulfill the item, refund the buyer as soon as possible.
To learn more about buying shipping labels, see Buy shipping through Seller Central. See Reprint a shipping
label if you have to refund and reprint a label.
Request a refund
To apply for a refund, follow these steps:
In Manage Orders, find the order for which you want to
request a refund of Shipping Services fees.
Click the Order ID link in the Order ID/Product Details
Click Refund Shipping above the product and parcel
Select the check box at the bottom of the page to certify that you did not use
the shipping services.
Click Refund Shipping.
View the status of a refund
You can view the status of your refund request in the Shipping Services Refunds
section of the Order
Details page. The status will be Refund Pending while we
process your request.
If we approve the refund, the status will be Complete and the refund
amount will appear as a credit on the Order Details page. The
refunded amount also appears under Delivery services in your
settlement report, and on the View Transactions page in the Payments section of your
If the refund is not approved, the status will be Refund