Your Fulfillment by Amazon listings are displayed with the FBA logo, so customers know that Amazon will handle fulfillment and customer service for their orders.
Our world-class customer service team saves you time by managing customer inquiries, refunds, and returns for FBA items bought on the Amazon website. There is no extra charge for this service, except for certain product categories including apparel and jewelry. For more information, visit our Returns processing fee help page.
FBA’s online Returns Center provides customers with help pages and details about how to contact us for refunds and returns. See the FBA customer returns policy for more information about how Amazon handles returns, refunds, and reimbursements.