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This article applies to selling in: Italy

Partial Refunds for BMVD Products

The following examples illustrate how refund credits and refund administration fees are calculated for a BMVD product.

Example 1: Partial Refund of a single item from an order

Suppose you receive the following single-item order for a book with standard shipping:

Cost of book: €10.00 (item price set by you)
+ Standard Domestic Shipping: €2.75 (rate set by Amazon)
Buyer's Total: €12.75

For this order, your proceeds would be as follows:

Product charges: €10.00
– Referral Fee: €1.73 (referral fee of 17.25%)
– Variable Closing Fee: €0.49 (fee for Books)
+ Shipping: €2.75
Seller's Total: €10.53

Your total fees for this order would be €2.22

You then create a partial refund in the amount of €5.00 of the product charges. The amount returned to you is calculated by subtracting from the Referral Fee the same percentage refunded on the price of the product, not including shipping. The Variable Closing Fee is retained by Amazon.

Formula for refund credit

€5.00 (partial refund) / €10.00 (product charge) = 50%

50% (percentage refunded) x €1.73 (amount of Referral Fee) = €0.87 (credit for refund)

Formula for refund administration fee

The Amazon refund administration fee in this case would be 50% de €1.73 (€0.87), plus the €0.49 variable closing fee, for a total of €1.36.

Example 2: Refund of multiple shipping fees from an order

Because shipping for BMVD products is set per item, the shipping amount charged to the buyer cannot be consolidated. If a buyer orders multiple items from you, or multiple quantities of the same item, the buyer will be charged the same shipping rate for each item. In this case, you may want to issue a partial refund to return a portion of the shipping charges to the buyer.

Suppose you receive the following multiple-item order for DVDs with expedited shipping:

1 copy of DVD-1: €20.00
+ Expedited Domestic Shipping: €2.75
5 copies of DVD-2: €100.00
+ Expedited Domestic Shipping: €13.75
1 copy of DVD-3 (box set): €75.00
+ Expedited Domestic Shipping: €2.75
Buyer's Total: €214.25

For this order, your proceeds would be as follows:

Product charges: €195.00
– Referral Fee: €33.64 (referral fee of 17.25%)
– Variable Closing Fee: €1.12 (7 x €0.16 fee for Media products)
+ Shipping: €8.47
Seller's Total: €168.71

Your total fees for this order would be €34.76.

You would then issue a refund of part of the shipping fees to return €3.47 to the buyer (retaining €5.00 as your actual shipping and handling costs). The amount returned to you is calculated by subtracting from the Referral Fee the same percentage refunded on total price to the buyer. For individual vendors, Amazon does not calculate a referral fee on shipping, instead charging a percentage on the product price, exclusive of shipping. In addition to the referral fee, a variable closing fee is applied. The variable closing fee is retained by Amazon when you issue a partial refund.

Formula for refund credit

€3.47 (partial refund) / €195.00 (product charge) = 1.78%

1.78% (percentage refunded) x €33.64 (amount of referral fee) = €0.60 (credit for refund)

Formula for refund administration fee

The Amazon refund administration fee in this case would be 98.22% of €33.64 (€33.04), plus the €1.12 in variable closing fees, for a total of €34.16.

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