FBA customer returns

You can find a list of returned FBA purchases in the FBA customer returns report. When a customer returns an item, we assess the condition (disposition) of the returned item and then process the return based on the condition.

For more information about FBA returns processing and policies, see Customer Returns for Orders Fulfilled by Amazon.

Refunds for items that are not returned

At our discretion, we may give a refund without requiring that the customer return the item. These refunds do not appear in the FBA customer returns report. You can find the refund amount that you are responsible for listed as a Product charge in the Refund section of the Payments report.

Reimbursements for customer refunds

You can track reimbursements for eligible customer refunds, whether or not an item was returned, in the Reimbursements report.

Unsellable inventory

If the disposition is Defective, Customer Damaged, or Damaged, consider submitting a removal order for those items or enabling the option to remove unsellable inventory automatically. For more information, see Remove inventory overview or Remove inventory automatically .

Field definitions

Online header	Download header	Description
Returned Date	return-date	Date returned merchandise was processed at the fulfillment center. DD-MM-YYYY.
Order ID	amazon-order-id	Unique ID in the original shipment for returned item (if available)
Merchant SKU	sku	Seller's item identifier
ASIN	asin	Amazon standard item number
FNSKU	fnsku	Fulfillment network SKU
Product Name	product-name	The name of the product as it appears on Amazon
Quantity	quantity	Number of units of this item returned
FC	fulfillment-center-id	Fulfillment center where the returned merchandise was processed
Disposition	detailed-disposition	Condition of the returned item: see Condition Codes below for explanation
Reason	reason	A short description of reason for return as indicated by the customer. See Customer Reason below for explanation
Status	status	A short description of the status of the customer return. Please see Return Status below for explanation.
LPN	lpn	A unique serial number that identify specific items throughout the fulfillment process.
	customer-comments	When available, comments submitted by customers regarding the reason for the return are provided.

Condition codes

Disposition	Description
SELLABLE	The unit was returned to stock and is available for purchase.
DAMAGED	Amazon takes responsibility for the damage. Ownership transferred to Amazon. Amazon compensates you based on the FBA Lost and Damaged Inventory Reimbursement Policy.
CUSTOMER DAMAGED	The unit was returned to stock as "unsellable." This does not necessarily mean that the item itself is damaged (for example, external packaging may have been opened), but it cannot be sold again in this condition. When this happens the customer is refunded, but the unit stays in your inventory as "unsellable." You may request to have the unit returned to you. Learn more on creating Removal Orders.
DEFECTIVE	The unit was returned to stock as "unsellable." The unit is either obviously damaged or the customer stated that it is faulty. The customer is refunded, but the unit stays in your inventory as "unsellable." You may request to have the unit returned to you. Learn more on creating Removal Orders.
CARRIER DAMAGED	Amazon takes responsibility for the damage. Ownership transferred to Amazon. Amazon compensates you based on the FBA Lost and Damaged Inventory Reimbursement Policy.
EXPIRED	Units that are within 50 days of the expiration date may be set aside as "unsellable." and eventually removed for disposal by Amazon. Units that have been disposed will not be available for return. You may request to have expired units returned to you if they have not been disposed of. Learn more on creating Removal Orders.

Customer reason

Reason	Description
OTHER	Return option not available
ORDERED_WRONG_ITEM	I accidentally ordered the wrong item
FOUND_BETTER_PRICE	I found better prices elsewhere
NO_REASON_GIVEN	No reason--I just don't want the product any more
QUALITY_UNACCEPTABLE	Product performance/quality is not up to my expectations
NOT_COMPATIBLE	Product is not compatible with my existing system
DAMAGED_BY_FC	Product became damaged/defective after arrival
MISSED_ESTIMATED_DELIVERY	Item took too long to arrive; I don't want it any more
MISSING_PARTS	Shipment was missing items or accessories
DAMAGED_BY_CARRIER	Product was damaged/defective on arrival
SWITCHEROO	Amazon sent me the wrong item
DEFECTIVE	Item is defective
EXTRA_ITEM	Extra item included in shipment
UNWANTED_ITEM	Unwanted Item
WARRANTY	Item defective after arrival -- Warranty
UNAUTHORIZED_PURCHASE	Unauthorized purchase -- i.e. fraud
UNDELIVERABLE_INSUFFICIENT_ADDRESS	Undeliverable; Insufficient address
UNDELIVERABLE_FAILED_DELIVERY_ATTEMPTS	Undeliverable; Failed delivery attempts
UNDELIVERABLE_REFUSED	Undeliverable; Refused
UNDELIVERABLE_UNKNOWN	Undeliverable; Unknown
UNDELIVERABLE_UNCLAIMED	Undeliverable; Unclaimed
APPAREL_TOO_SMALL	Apparel; Product was too small
APPAREL_TOO_LARGE	Apparel; Product was too large
APPAREL_STYLE	Apparel; Did not like style of garment
MISORDERED	Ordered wrong style/size/color
NOT_AS_DESCRIBED	Not as described on website
JEWELRY_TOO_SMALL	Jewelry; Too small/short
JEWELRY_TOO_LARGE	Jewelry; Too large/long
JEWELRY_BATTERY	Jewelry; Battery is dead
JEWELRY_NO_DOCS	Jewelry; Missing manual/warranty
JEWELRY_BAD_CLASP	Jewelry; Broken or malfunctioning clasp
JEWELRY_LOOSE_STONE	Jewelry; Missing or loose stone
JEWELRY_NO_CERT	Jewelry; Missing promised certification

Return status

Status	Description
Unit Returned to Inventory	Unit has been returned to your sellable or unsellable inventory
Reimbursed	A reimbursement has been approved for the unit. The unit has not been returned to your inventory (please allow 5 days for reimbursements to post).
Pending Repackaging	Unit is in the process of being repackaged.
Repackaged Successfully	Unit has been repackaged successfully and returned to your sellable inventory.