This article applies to selling in: Italy
Messaging permissions
If you have more than one person within your company
handling buyer communications, you can approve or block their email addresses to
communicate with your buyers using the Messaging Permissions page.
The Messaging Permissions page displays
the following:
Note: Email messages sent to your buyers from any address other than the account’s
registered email address for Buyer-Seller Messaging or another authorized email address
for your business will be rejected. These email messages will need to be re-sent after
authorizing the email address.
- Email addresses of those within your company you have granted access to send emails to your buyers through Buyer-Seller Messaging
- Email addresses of those who have not yet been approved or have been blocked from sending messages to buyers
Email addresses can be personal email aliases as well as group email aliases (for example, the customer service department of your company).
To add
additional authorized email address, follow these steps:
- Go to the Messaging Permissions page.
- Click + Add an email address below of the Email column.
- Enter the email address and select the appropriate status from the Approved, Blocked, or Delete options.
- Click Save.
To change the status of a previously entered email address, follow these steps:
- Go to the Messaging Permissions page.
- Click Edit.
- Select the status you want to change for the email address from the three options available.
- Click Save.
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Related articles
- Search and filter messages
- Messaging permissions
Additional Help
