When processing an international return for orders that you ship to customers in the United States and the 5 European marketplaces (Italy, France, Germany, Spain, United Kingdom), you must use one of the three methods listed below.
Return method options:
- OR -
- OR -
Method 1: Offer a full refund without
requesting that the item be returned:
Return method 2: Provide a local return
address. To update your local return address:
Return method 3: Provide a pre-paid
return mailing label for a return request:
Alternatively, you can email the pre-paid return label to the customer from the Buyer-Seller Messages section of your Seller Central account.
Examples of providers of pre-paid labels include:
If we determine that you did not follow these requirements, we may pro-actively issue a refund to affected customers (allowing the customer to keep or discard the item).
As you consider how your customers will return items that they purchase from you, please keep the following options in mind:
For international returns, you are responsible for complying with all import and export obligations, and for payment of all applicable duties and customs fees.
When you choose FBA, Amazon will handle local returns on your behalf for FBA orders in that marketplace, so you don't have to worry about providing a local return address. To learn more about FBA returns, see Customer Returns for Orders Fulfilled by Amazon.
In certain situations, it might be appropriate to charge the customer a restocking fee or offer a partial refund on the product being returned. See Manage Returns for a restocking fee or offer a partial refund.
In certain situations, it might be appropriate to offer a partial refund on the product being returned. Full refunds should be given for returns, cancellations and out-of-stock items. Partial refunds should only be performed as a goodwill gesture or for compensation/dispute resolution issues (for example, the item arrived slightly damaged or there were minor discrepancies in the product description) and are made at the discretion of the seller. If you decide to issue a partial refund, we recommend agreeing on this with the buyer in advance to help avoid misunderstanding or a possible A-to-z Guarantee claim.
We have created a list of returns providers that can accept returns in your customers' countries. Depending on your sales volume and unit price, International Returns Providers may offer solutions that reduce the costs you incur when customers in other counties return your products. For example, some providers will consolidate returns and ship them back to you or ship them to another customer. Visit our Solution Provider Network for international return providers.