This article applies to selling in: Italy
Upload a prepaid return label
Pre-paid return labels provide free shipping to buyers who want to
return products purchased from you.
Before you upload a pre-paid return label, make sure your label meets the Pre-paid Return Label Requirements.
From the Orders drop-down
menu, select Manage
Click Authorize Request
for the return request you’d like to approve.
In the Your return mailing
label section, select "I will provide a pre-paid mailing label
for this request."
Upload a return label, select
the carrier used, and enter the tracking ID if you have it.
Set the return label cost to
0.00 EUR to ensure that the buyer is not charged for return shipping.
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