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This article applies to selling in: Italy

Upload a prepaid return label

Pre-paid return labels provide free shipping to buyers who want to return products purchased from you.

Before you upload a pre-paid return label, make sure your label meets the Pre-paid Return Label Requirements.

  1. From the Orders drop-down menu, select Manage Returns.
  2. Click Authorize Request for the return request you’d like to approve.
  3. In the Your return mailing label section, select "I will provide a pre-paid mailing label for this request."
  4. Upload a return label, select the carrier used, and enter the tracking ID if you have it.
  5. Set the return label cost to 0.00 EUR to ensure that the buyer is not charged for return shipping.
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