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This article applies to selling in: Italy

Pre-paid return label requirements

Pre-paid return label files must meet the following requirements:

  • The file size cannot be larger than 2MB.
  • The file must be one of these supported file types:
    • .jpg
    • .jpeg
    • .tiff
    • .png
  • The label must include the return address in plain text.
  • The label must include the carrier tracking number (if available) and estimated return shipping costs.
  • Optional: The label can provide custom return instructions.

If the buyer uses your pre-paid return label, you might be able to deduct the cost of the return from the refund amount.

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