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This article applies to selling in: Italy

Order cancellations

How can I cancel an order? (Standard process)

If a buyer asks you to cancel an order and you have not yet shipped and confirmed the shipment, you can cancel it in Manage Orders or use an Order Cancellation feed. To cancel an order from the Manage Orders menu, follow the steps mentioned under "Standard cancellation process that will not count against your metrics" below.

When you cancel an order, Amazon automatically updates the order status in the buyer's Amazon account and sends an email notification to the buyer.

Note:
  • If you have shipped and confirmed the order, tell the buyer that the order is already on its way and ask them to return it to you for a refund.
  • If you have not yet confirmed the order as shipped, you may simply cancel the order because the buyer is not charged for an order until you confirm shipment.
  • If you cancel an order by mistake, you can contact the buyer through Buyer-Seller Messaging service to inform the same. If the buyer wishes, encourage them to place a new order

Both cancellations and returns are a normal part of most sales operations.

1. Amazon notifies and charges the buyer.

When you confirm a shipment, we send the buyer an email notification with your delivery information and charge the buyer's selected payment method for the purchase. Do not contact the buyer with your own shipment verification.

2. Amazon credits earnings from the buyer's order to the seller.

After you have confirmed shipment, your earnings are credited to your seller account to be disbursed to your bank account with your next settlement.

3. The buyer receives the order.

Amazon invites the buyer to provide feedback about the service provided by the seller.

Automatic cancellation

Amazon will automatically cancel orders if seven days have passed since the expected shipping availability date and you have not yet shipped and confirmed the shipment.

See also

Order Cancellation Template

Cancellation Rate

Frequently asked questions about cancellations

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