If a buyer asks you to cancel an order and you have not yet shipped and confirmed the shipment, you can cancel it in Manage Orders or use an Order Cancellation feed. To cancel an order from the Manage Orders menu, follow the steps mentioned under "Standard cancellation process that will not count against your metrics" below.
When you cancel an order, Amazon automatically updates the order status in the buyer's Amazon account and sends an email notification to the buyer.
Both cancellations and returns are a normal part of most sales operations.
When you confirm a shipment, we send the buyer an email notification with your delivery information and charge the buyer's selected payment method for the purchase. Do not contact the buyer with your own shipment verification.
After you have confirmed shipment, your earnings are credited to your seller account to be disbursed to your bank account with your next settlement.
Amazon invites the buyer to provide feedback about the service provided by the seller.
Amazon will automatically cancel orders if seven days have passed since the expected shipping availability date and you have not yet shipped and confirmed the shipment.