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This article applies to selling in: Italy

Tracking FAQ

Mandatory input of carrier and delivery service/ship method, and of tracking ID when using tracked ship method

Beginning April 19, 2021, we will require you to provide the carrier name and the delivery service for all orders, and the tracking ID for orders with a tracked ship method during the Ship Confirm process of seller-fulfilled orders. Without this information, you will not be able to ship confirm your order. Amazon will automatically cancel orders if seven days have passed since the expected shipping availability date and you have not yet shipped and confirmed the shipment (find more details here). Delay in ship confirming orders may lead to increase in Late Shipment Rate (LSR) which may lead to account suspension (find more details here).

Frequently Asked Questions:

1) How do I ensure I input carrier name and delivery service/ship-method?

In order to share the carrier name and delivery service with us, please follow the below steps:

a. When using Seller Central, please select the carrier name from the drop down list, and select relevant delivery service from drop down list. Then, use the drop down list to select your delivery service. If your preferred carrier name and/or delivery service are not listed, please use ‘Other’ and enter the carrier name and/or delivery service used.

b. When using bulk feed, please enter the ‘carrier code’ and ‘ship-method’ against each line item. If you mention ‘Other’ in the ‘carrier code’ field, please provide an input for the ‘carrier name’ field. Please, ensure that the 'carrier code' you provide matches the list of carriers available in the Seller Central drop down. The ship method name does not need to match exactly the ones mentioned in below table (see FAQ 6). These are just the most commonly used delivery services. However, please be aware that for calculating VTR, we can only exclude shipments from untracked ship methods if you provide the name of an untracked ship method that is identical to one in the Delivery service drop-down menu of the Confirm shipment page (or as listed in FAQ 6). A detailed instruction on how to use bulk feed can be found here.

c. When using integrators, please configure your integrators to provide us with the carrier and delivery service details. If you have not already configured your integrator to provide these fields, we recommend you reach out to your integrator to understand how to share carrier name and delivery service while confirming orders. Please ensure that the 'carrier code' you provide matches the list of carriers available in the Seller Central drop down. The ship method name does not need to match exactly with the ones mentioned in the below table (see FAQ 6). These are just the most commonly used delivery services. However, please be aware that for calculating VTR, we can only exclude shipments from untracked ship methods if you provide the name of an untracked ship method that is identical to one in the Delivery service drop-down menu of the Confirm shipment page (or as listed in FAQ 6). If you are an integrator and want to learn about how to provide this information, see the Shipment Request Details page.

d. When using Buy Shipping, there is no action required. We automatically collect data on carrier and ship method used through this system.

2) Why is this important?

With the carrier name, delivery service/ship-method and the tracking ID you provide, we can pass any scan events made available by the carrier on to the customer, enabling the customer to easily track the shipment.

3) What do I enter if my carrier is not listed in Seller Central?

When you ship an order and do not see your carrier listed in the drop-down menu, please select “Other” and identify your carrier in the text fields. We will add more carriers over time.

4) I do not use a carrier for my Digital products, what do I input as carrier and delivery service?

While ship confirming your Digital products, please use the option ‘Other’ and input the carrier name as ‘Digital Delivery’. Use the text box to input delivery service as ‘Other’ wherever required.

5) What should I do if my carrier does not provide a tracking number/ID?

You do not have to provide us tracking number for orders shipped as untracked letters or shipped through untracked ship methods

6) What is a delivery service?

A delivery service, also known as Ship Method, is the product or service you purchase from your carrier. Below are few examples of commonly used carrier and delivery service/ship-method combinations.

Carrier Name Delivery Service
BRT BRT Express
GLS National Express
GLS Safe Plus
GLS Express International
GLS International Parcel
Poste Italiane Poste Delivery Express
Poste Italiane Poste Delivery Standard
Poste Italiane Poste Delivery Web
Poste Italiane Lettera – Posta1
Poste Italiane Lettera – Posta4
SDA Express
Nexive Express
Nexive Economy
Nexive Slim
Nexive International
TNT TNT Express National
TNT TNT Economy Express National
TNT TNT Express
TNT TNT Economy Express
DHL DHL Express
DHL Parcel
DHL International Mail
CEVA Standard – HB
DHL eCommerce PKW-Parcel International Direct-Semi
DHL eCommerce PLT-Parcel International Direct-Standard
DHL eCommerce PLE-Parcel International Direct-Expedited
DHL eCommerce PKG-Packet International Economy
DHL eCommerce PKD-Packet International Standard
DHL eCommerce PPS-Packet Plus International
China Post China Post e-Courier Packet
China Post E courier
China Post EMS
China Post E-packet
China Post Airmail Registered
China Post Airmail
Yun Express YunExpress Global Direct line (standard)-Tracked
Yun Express YunExpress Global Direct line with Battery-Tracked
Yun Express YunExpress Global Direct line non Battery-Tracked
Yun Express YunExpress Global line (standard)-Untracked
Yun Express YunExpress Global Direct line-battery-Untracked
Yun Express YunExpress Global Direct line-no battery-Untracked
Yun Express YunExpress JP Direct Line
Yun Express YunExpress DE SRM Direct Line
Yun Express YunExpress ME Direct Line
Yun Express YunExpress ME Direct Line-DDP
Self Delivery Self Delivery
SF Express E-Commerce Ordinary Parcel-Standard
SF Express E-Commerce Registered Parcel-Standard
SF Express E-Commerce Ordinary Parcel-Economy
SF Express E-Commerce Registered Parcel-Economy
SF Express E-Commerce Ordinary Parcel-Special Line
SF Express E-Commerce Registered Parcel-Special Line
SF Express E-Commerce Express Standard
SF Express E-Commerce Express Priority
SF Express E-Commerce Express CD
SF Express E-Commerce Registered Parcel-LA
SF Express E-Commerce Registered Parcel-LU Post
SF Express E-Commerce Ordinary Parcel-BPost
SF Express Standard Express
SF Express Economy Express
Yanwen Direct Line Tracked Packet
Yanwen Direct Line Express
4PX 4PX-Global Express
4PX 4PX-PostLink priority Registered Mail-Li
4PX 4PX-PostLink Standard Registered Mail-Li
4PX 4PX-PostLink Standard2 Registered Mail-Li
4PX 4PX-PostLink Economy Registered Mail-Li
4PX 4PX-PostLink Economy SRM Registered Mail-Li
4PX 4PX-PostLink Standard Ordinary Mail-Li
4PX 4PX-PostLink Standard large letter Ordinary Mail-Li
4PX 4PX-PostLink Economy large letter Ordinary Mail-Li
4PX 4PX-PostLink priority Registered Mail-NOLi
4PX 4PX-PostLink Standard Registered Mail-NOLi
4PX 4PX-PostLink Economy Registered Mail-NOLi
4PX 4PX-PostLink Economy2 Ordinary Mail-Li
4PX 4PX-PostLink Economy2 Registered Mail-Li
SFC SFC Global Line-no battery
SFC SFC Global Line-with battery
YDH YDH Express Service
YDH YDH Standard Service
YDH YDH Economy Service
WanB Express WANB Smart Track
WanB Express WANB Semi Track
WanB Express WANB Post Smart
WanB Express WANB Post Economy
JCEX Jia-Packet
JCEX UPS Worldwide Saver
JCEX UPS Worldwide Expedited
JCEX JP International Express
JCEX CA International Express
JCEX US International Express

What are the benefits of adding tracking numbers?

Providing valid tracking numbers with all your shipments has a number of benefits:

  • Fewer buyer contacts: Providing tracking numbers can help reduce the amount of time you spend answering shipping-related questions.
  • Decreased order defects: The Order Defect Rate for untracked shipments is 1.7 times greater than the rate for tracked shipments.
  • Protection from A-to-z Guarantee claims: Without tracking, you will automatically lose any "Order not received" A-to-z Guarantee claims. Tracking helps you represent yourself against these claims and may prevent loss.
  • Improved seller feedback ratings: Buyers tell us that being able to track their packages is one of the main reasons to leave positive feedback.
  • Reduced lost shipment costs: Tracking can significantly reduce the costs associated with a lost shipment. If a package is lost in transit, you can use tracking to find out where it was lost and then determine responsibility.
  • Improved conversion: When you use tracking on 98% of your shipments and your on-time delivery rate is 97%, you become eligible to reduce handling and transit promise times. This is proven to increase conversion and revenue.

Which carriers provide tracking information to Amazon?

We currently support tracking information as verified by the following integrated carriers:

AAA Cooper, ABG, Adrexo, Alljoy, AO, Aolde, Aoluk, Arrow, Arrow UK, AT Post, Australia Post, Belgian Post, Bestbuy, BJS, Bluedart, BRT, Celeritas, Centex, China Post, Chronopost, Cititran, CNE Express, City Link Coliposte, Colissimo, Correos, Correos Express, CTT Express, DBSA, Db-Schenker, Delhivery, Deutsche Post, DHL, DHL Ecommerce, DHL Home Delivery, DHL DE, DHL HB, DHL NL, DHL Parcel, DHL US, DPD, DPD DE, DPD FR, DPD UK, DPGM, DSV, Dtdc, DX Freight, Emirates Post, Energo , Energos, Envialia, Estafeta, Estes Express, Fastway, FDXG, Fedex, Fedex Freight, Firstmile, Furdeco, Gati, Gel, GEL Express, Geodis, GlS, GlS ES, GlS IT, Hermes, Hermes Einrichtungs Service, Hermes UK, Hmshb, Home Logistics, ICC, IDS, India Post, Janio, Japan Post, JCEX, JP Express, Katolec, KNA, Kuehne Nagel, La Poste, MRW, Nexive, Ninjavan, NL Post, Panther, Parcel Force, Pilot Freight, PLTA, Poste Italiane, Q Express, Q Xpress, R+L Carriers, Raben, RBNA, Rhenus, Rieck, Roadrunner, Royal Mail, RPDA, SAIA, SDA, SEFL, Seino, Seur, SF Express, SFC, Singapore Post, Speedex, Startrack, Swa, Teleflora, Tipsa, TNT, TNT IT, TNT NL, TNT UK, TNTA, Tourline Express, Tuffnells, UPS, UPS Freight, USPS, VIR, Vnlin, Wanbang, Watkins, WINIT, XPO, XDP, Yamato, Yanwen, YDH, Yellow Freight, Yodel, Yun Express, Yurtici, 4PX

Note: Sellers are encouraged to use the above-mentioned carriers for shipping parcels as these carriers provide real-time parcel status to Amazon. This helps reduce buyer contacts and improve seller feedback ratings in addition to other benefits mentioned above.

What is the carrier name to be entered when updating the tracking ID?

If you are using Seller Central, locate the order in Manage Orders and click Confirm shipment. On the Shipping Details page, select the carrier name from the drop-down menu. If the carrier name of your choice is unavailable, select Other and enter the carrier name as defined on the carrier website.

If you are uploading the tracking details, make sure the carrier name matches what is provided in the drop-down menu as described above.

I want to check that the tracking information I entered matches my carrier's format for tracking IDs. What are some of the tracking ID formats used by Amazon-supported carriers?

Integrated carrier Tracking ID format
Royal Mail

Length: 13 to 21 characters

13 Characters: The first and last two digits are alpha characters, with the last two being GB (Example: XX123456789GB)

16 Characters: Example: 021115C902CF0C99

21 Characters: Example: 0B014648800003598B011


Length: 8 to 20 characters

Examples: JD0002123456789012, 8YDR098765432, 0980982.1

DHL/DHL Global Mail

Length: 10 to 20 characters

Parcel shipments: The shipment number can be 12-digit numerical, 16-digit alphanumeric or 20-digit alphanumeric code

Express shipments:

  • National express shipments have a 20-digit shipment number, known as a license plate
  • International express shipments have a 10-digit shipment number, also known as an air waybill (AWB)
  • The Express Valuepack has a 13-digit shipment number that starts with a W and ends with DE (Example: W 123 456 7890 DE)

DHL Global Mail/DHL eCommerce: 20-digit alphanumeric code (Example: GM605116611000050048)


Length: 10 to 20 characters

Example tracking IDs given below, spaces between characters are optional:

  • USPS Tracking® 9400 1000 0000 0000 0000 00
  • Priority Mail® 9205 5000 0000 0000 0000 00
  • Certified Mail® 9407 3000 0000 0000 0000 00
  • Collect on Delivery 9303 3000 0000 0000 0000 00
  • Global Express Guaranteed® 82 000 000 00
  • Priority Mail Express International™ EC 000 000 000 US
  • Priority Mail Express™ 9270 1000 0000 0000 0000 00 EA 000 000 000 US
  • Priority Mail International® CP 000 000 000 US
  • Registered Mail™ 9208 8000 0000 0000 0000 00
  • Signature Confirmation™ 9202 1000 0000 0000 0000 00


Length: 18 characters

Example: 1ZYC677458700Y1234


Length: 13 characters

Example: LX123456789CN


Length: 14 to 20 characters

Example: 25367564567834


Length: 10 to 18 characters

Example: 09446130491258

China Post

Length: 11 to 13 characters

Example: LX035232019CN

Yun Express

Length: 18 characters

Example: YT3674563847658935

La Poste

Length: 13 characters

Example: 3X95674563782


Length: 13 characters

Example: 6A45637899732


Length: 11 to 20 characters

Example: 125374659807


Length: 13 characters

Example: XU594494990FR


Length:11 to 13 digits

Example: AA368436743DE


Length: 10 characters

Example: MY67845673


Length: 12 characters

Example: 108974567382


Length: 16 characters

Example: QWA1007845637586


Length:12 characters

Example: 078026745634


Length:13 characters

Example: 289045F005347


Length: 8 to 12 characters

Example: 297635647832


Length: 9 to 14 characters

Example: 1256478673

SF Express

Length: 12 to 15 characters

Example: 12456784568


Length: 12 to 22 characters

Example: 167385678456


Length: 12 characters

Example: 563456238978


Length: 22 to 30 characters

Example: 12323456345673890876456


Length: 16 digits

Example: 0045637845673245


Length: 11 digits

Example: AA645637895

How do I edit a tracking number?

You can edit order tracking information up until the order is delivered. To edit the details:

  1. In Seller Central, select Orders, then click Manage Orders.
  2. Click Advanced Search, enter the Order ID, then click Search.
  3. Once you find the correct order, click Edit shipment and provide the revised tracking number.

Allow 72 hours for the report and metrics to reflect the changes.

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