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This article applies to selling in: Italy

Order cut-off times

Sellers are able to set their own order cut-off times for Premium Shipping options and Seller-Fulfilled Prime based on their business needs.

Any change made to the order cut-off times will impact both your Seller-Fulfilled Prime and Premium orders.

Create or modify the latest time of day that you can receive a Prime or Premium Shipping order and dispatch it the same day:


  1. On Seller Central go to Settings and click Shipping Settings.
  2. On the Shipping dashboard identify the Order cut-off times section.
  3. Click Edit.
  4. Set your time zone.
  5. Set the desired order cut-off time for each Premium Shipping option.

Customer facing cut-off times

Customers will see a cut-off time one hour prior to the one you set for your Prime and Premium Shipping options to allow for order processing. For example, if you have set the cut-off time for Next Day Shipping as 3 p.m., customers see the cut-off time as 2 p.m.

How shipping requirements and delivery promises change depending on when the order was placed

If an order is placed before your cut-off time you must ship the item the same day. However, if an order is placed after cut-off time, you can ship the item the next business day.

Order before customer-facing cut-off time Order after customer-facing cut-off time
Order Shipping Option One-Day Shipping One-Day Shipping
Seller set cut-off time for Two Day Delivery 1 p.m. 1 p.m.
Customer-facing order cut-off time 12 p.m. 12 p.m.
Order Time and Date 11 a.m., Wednesday, 14 September 2016 2 p.m., Wednesday, 14 September 2016
Dispatch-by Date Wednesday, 14 September 2016 Thursday, 15 September 2016
Deliver by Date Thursday, 15 September 2016 Friday, 16 September 2016
Note: Changing your order cut-off will not change the Seller-Fulfilled Prime and Premium Shipping performance requirements that you are required to maintain.

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