Configuring shorter transit times for your products is essential to enhance customer experience and improve sales. Setting shorter transit times results in faster estimated delivery times, which is displayed on the product detail page and at checkout, making buyers more likely to purchase your item. Items with faster delivery times are also more likely to be the Featured Offer on Amazon.
When you are shipping internationally, your eligibility to access and set shorter transit times will be defined by your performance. In order to maintain access to shorter transit time options, you must continue to meet the following performance requirements (based on orders within the past 30 calendar days).
You can check your performance metrics to monitor and improve your performance.
Failure to maintain performance requirements will result in losing access to shorter transit time options that you were previously eligible for.
For example, if you are shipping from outside Europe and were previously eligible for both 5-10 days and 10–14 days and are now ineligible for 5-10 days but still eligible for 10-14 days, your standard shipping template with shipping rule of 5–10 business days will be auto-updated to 10-14 business days and you will lose access to 5-10 days. In another example, if you are ineligible for both 5-10 days and 10–14 days based on your last 30-day performance, your shipping templates will be auto-updated to 14-18 business days and you will lose access to any shorter transit times.
If your eligibility is revoked and you want to appeal, respond to the performance notification in your Account Health dashboard. You should respond with a plan that shows that you identified the problems in your delivery performance and mentions how you changed your practices to resolve them. Common remedies include: