At Amazon, we define a Heavy and Bulky product/ASIN as one which meets at least one of the following characteristics:
Based on dimensions and weight, we further classify HB products into two categories:
|Heavy non-sort (HNS)||>=23 kg and <31.5 kg||Not Applicable||Not Applicable|
|Heavy Bulky||>=31.5 kg||Longest side >=175 cm||Girth >=360 cm|
*Girth = Length + 2*(Height) + 2*(Width)
The Heavy and Bulky (HB) shipping template is a shipping template that enables you to offer a great customer experience when delivering HB items. The template allows you to offer your customers at least one of the following two shipping options depending on your carrier’s capability:
Using HB shipping template for delivering Heavy and Bulky products (such as, refrigerator and furniture) is beneficial to both customers and sellers:
Therefore, the HB shipping template enables you to offer the best customer experience for HB products, where the customer needs to be at home to receive the package.
You can create/edit a new HB shipping template for free similar to seller-fulfilled Standard/SFP shipping template. To access the same, follow the below steps:
If your carrier uses Arranged Delivery or Scheduled Delivery, you are automatically eligible to the Heavy Bulky shipping template. If you are unsure of the way your carrier delivers HB items to customers, we would advise you to reach out to them to confirm. Be aware that in the UK most of the main carriers can implement Arranged Delivery at no additional cost.
There is no additional fee to use the HB shipping template.
Use HB shipping template only for those products which are being shipped by the carrier which offers Arranged Delivery/Scheduled Delivery. Bearing the benefits for customers and sellers and striving to offer the best customer experience you might consider using only a carrier which offers Arranged Delivery or Scheduled Delivery for all your HB products.
We recommend using any carrier which is integrated with Amazon and also offers Arranged Delivery/Scheduled Delivery services for HB products.
The following carriers are integrated with Amazon and also offer Arranged Delivery/Scheduled delivery services for HB products. However, we would still recommend that you check directly with your carriers if they offer Arranged Delivery/Scheduled Delivery:
DPD, SDA, TNT, Ceva, BRT, Energo, UPS, DHL
Yes, you are eligible to use your preferred non-integrated carrier as long as they meet the minimum requirements (carrier must contact the customer within 48 hours of the promised delivery date via any communication channel. For example, call/text/email arranging the delivery while allowing them to reschedule to a later date).
However, we encourage you to use a carrier which offers Arranged Delivery/Scheduled Delivery and is also integrated with Amazon. The benefit of using an integrated carrier is that it gives end to end tracking to the customer by providing them with the tracking ID (since carrier is integrated) and delivery date (since carrier either arranges/schedules delivery). This helps reduce customer’s anxiety thereby reducing the number of contacts customers make to you and Amazon and help improve seller feedback ratings. For more details on tracking and integrated carriers, visit the following pages:
No, you must follow the steps described above (“How can you access the HB shipping template”) to create a first HB shipping template. You can later copy the HB shipping template to create multiple templates if desired.
The product detail page (PDP) and check-out page will vary based on whether you choose Arranged Delivery or Scheduled Delivery ship option from the HB shipping template. Below are the screenshots for both the ship options: