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This article applies to selling in: Italy

Heavy and Bulky Shipping Template

What is a Heavy and Bulky (HB) product?

At Amazon, we define a Heavy and Bulky product/ASIN as one which meets at least one of the following characteristics:

  • Weight is greater than or equal to 23 kg
  • Longest side is greater than or equal to 175 cm
  • Girth > 360 cm [Girth = Length + 2*(Height) + 2*(Width)]

Based on dimensions and weight, we further classify HB products into two categories:

HB Category

Weight

Criteria

Dimension

Criteria

Girth*

Criteria

Heavy non-sort (HNS) >=23 kg and <31.5 kg Not Applicable Not Applicable
Heavy Bulky >=31.5 kg Longest side >=175 cm Girth >=360 cm

*Girth = Length + 2*(Height) + 2*(Width)

What is a Heavy and Bulky (HB) shipping template?

The Heavy and Bulky (HB) shipping template is a shipping template that enables you to offer a great customer experience when delivering HB items. The template allows you to offer your customers at least one of the following two shipping options depending on your carrier’s capability:

  • Arranged Delivery: For this shipping option the carrier must contact your customer at least 48 hours before the promised delivery date via any of the communication channels such as call/text/email arranging the delivery while allowing your customer to reschedule to a later date.
  • Scheduled Delivery: This shipping option allows your customer to choose a specific date and time slot at checkout and your carrier must attempt the delivery in the chosen slot.

Note: See the screenshots of the Product detail page/check out page for both the delivery options in FAQ 7.

What are the benefits of using Heavy and Bulky (HB) shipping template?

Using HB shipping template for delivering Heavy and Bulky products (such as, refrigerator and furniture) is beneficial to both customers and sellers:

  • Customer benefits:
    • Using HB shipping template enables customer facing communication on the product detail page (PDP) that the carrier will contact the customer to set a delivery date (Arranged Delivery) or, the delivery will happen on a scheduled date/time as selected by the customer (Scheduled Delivery).
    • Using HB shipping template allows customers to update their phone number during checkout for a particular delivery, reducing missed deliveries. As a result, the HB shipping template offers an improved customer experience as customers will now be contacted for the delivery through either a call, text message or email.
  • Seller benefits:
    • Using HB shipping template can help improve conversion because you communicate to the customers before the actual purchase, that they will be contacted for the delivery.
    • Engaging with customers to set a delivery date helps mitigate the risk of missed deliveries, canceled orders and negative customer feedback (thereby lowering your Order Defect Rate (ODR)).
    • Reduction in customer contacts (Buyer seller messages) saves your resources/time in handling them.

Therefore, the HB shipping template enables you to offer the best customer experience for HB products, where the customer needs to be at home to receive the package.

How can you access the HB shipping template?

You can create/edit a new HB shipping template for free similar to seller-fulfilled Standard/SFP shipping template. To access the same, follow the below steps:

  1. From the Settings drop-down, select Shipping Settings.
  2. From the Shipping Template List, click Create a new template for Large and Heavy Items, and then click OK.
  3. Enter the template name (for example, "Arranged Delivery for Heavy/Large items").
  4. Choose the rate model for your shipping rates:
    • Per item / weight-based
    • Price banded, or
    • Weight-tiered
  5. Edit the template as needed
  6. Click Save
  7. Assign SKUs to the shipping template

Note: If you are unable to view the HB shipping template in Shipping setting, submit a request by filling this form and someone from Amazon will reach out to you and explain the required details.

FAQ

FAQ 1: Am I eligible offer Arranged Delivery/Scheduled Delivery?

If your carrier uses Arranged Delivery or Scheduled Delivery, you are automatically eligible to the Heavy Bulky shipping template. If you are unsure of the way your carrier delivers HB items to customers, we would advise you to reach out to them to confirm. Be aware that in the UK most of the main carriers can implement Arranged Delivery at no additional cost.

FAQ 2: Is there any cost to use the HB shipping template?

There is no additional fee to use the HB shipping template.

FAQ 3: I use two carriers to ship HB items but only one of them offers Arranged/Scheduled Delivery, what should I do?

Use HB shipping template only for those products which are being shipped by the carrier which offers Arranged Delivery/Scheduled Delivery. Bearing the benefits for customers and sellers and striving to offer the best customer experience you might consider using only a carrier which offers Arranged Delivery or Scheduled Delivery for all your HB products.

FAQ4: Which carriers should I use to offer Arranged/Scheduled?

We recommend using any carrier which is integrated with Amazon and also offers Arranged Delivery/Scheduled Delivery services for HB products.

The following carriers are integrated with Amazon and also offer Arranged Delivery/Scheduled delivery services for HB products. However, we would still recommend that you check directly with your carriers if they offer Arranged Delivery/Scheduled Delivery:

DPD, SDA, TNT, Ceva, BRT, Energo, UPS, DHL

FAQ5: My preferred carrier is not integrated but offers Arranged Delivery/Scheduled Delivery, can I still use the HB Template?

Yes, you are eligible to use your preferred non-integrated carrier as long as they meet the minimum requirements (carrier must contact the customer within 48 hours of the promised delivery date via any communication channel. For example, call/text/email arranging the delivery while allowing them to reschedule to a later date).

However, we encourage you to use a carrier which offers Arranged Delivery/Scheduled Delivery and is also integrated with Amazon. The benefit of using an integrated carrier is that it gives end to end tracking to the customer by providing them with the tracking ID (since carrier is integrated) and delivery date (since carrier either arranges/schedules delivery). This helps reduce customer’s anxiety thereby reducing the number of contacts customers make to you and Amazon and help improve seller feedback ratings. For more details on tracking and integrated carriers, visit the following pages:

Tracking Number FAQ

Valid Tracking Rate

Valid Tracking Rate FAQ

FAQ6: Can I edit or copy my existing standard template to include the HB shipping template functionalities?

No, you must follow the steps described above (“How can you access the HB shipping template”) to create a first HB shipping template. You can later copy the HB shipping template to create multiple templates if desired.

FAQ7: How does the product detail page (PDP) and check-out page look like if I use HB shipping template?

The product detail page (PDP) and check-out page will vary based on whether you choose Arranged Delivery or Scheduled Delivery ship option from the HB shipping template. Below are the screenshots for both the ship options:

Arranged Delivery

Scheduled Delivery

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