Amazon is committed to maintaining a high bar for Prime customer experience. Therefore, to ensure that customers receive the same excellent delivery experience in Seller Fulfilled Prime, we have partnered with Prime carriers who are able meet this bar. You are required to ship Seller Fulfilled Prime order only using supported carriers.
You are also required to use Buy Shipping services for at least 98% of your Prime orders. In exceptional circumstances, you can use a non-Prime approved carrier to deliver items for no more than 2% of your total Prime orders.
You are only required to pay the Prime carrier’s shipping costs to participate in Seller Fulfilled Prime. To provide a good customer experience, Amazon also expects you to comply with the cut-off requirement and give orders on time to the Prime carrier. For more information, go to Program terms.
Regardless of the shipping speed selected by the customer, Prime and non-Prime Premium shipping orders must be dispatched on the same working day the order is received, as long as the customer places the order before your cut-off time. You are required to have a minimum order cut-off time of 3:00 p.m. for Prime orders and 2:00 p.m. local time for non-Prime Premium shipping orders.This means that all Prime orders received in your system by 3:00 p.m. local time must be dispatched the same day. Orders received after the cut-off time will have a “must-ship-by” date of the following working day.
For example, with a cut-off time set at 4:00 p.m. local time, Prime orders received in your system at 10:30 a.m. local time on a Tuesday need to be shipped on the same day. However, if it is received at 5:00 p.m. local time, it would need to be shipped by the following working day. The same logic applies to non-Prime premium shipping orders as well. Click here for more details about the program terms and cut-off time.
Yes, you can postpone your cut-off time following the instructions here. The earliest cut-off time is 3:00 p.m. local time for prime orders and we recommend that you set the cut-off time 30 minutes before your Prime Carrier collection.
|Day of the order (before cut-off)||Shipping day||Delivery day to the buyer on a Next Day order|
|Day of the order (after cut-off)||Shipping day||Delivery day to the buyer on a Next Day order|
If you use TNT as the carrier to fulfill Seller Fulfilled Prime orders, contact the TNT Customer Service team by filling out this web form.
If you use BRT as the carrier to fulfill Seller Fulfilled Prime orders, contact the BRT Customer Service team through this page or write to the following email address:
infoXXX@brt.it[enter the first three digits of your BRT client code instead of XXX; eg. email@example.com]
At present, the Prime customer benefits (One-Day delivery) associated with Seller Fulfilled Prime are only available to those for delivery within mainland Italy. However, you can offer delivery to islands and remote areas on your Prime shipping template, and charge an additional fee. To edit your Prime template, go to your Shipping settings, select your template, and click Edit to add delivery to international regions.
To participate in the program, you must be able to ship Prime orders to mainland Italy, islands and remote areas. These regions are systematically integrated in your Prime template found in your shipping settings and cannot be removed, however the delivery promises to each may differ.
In your shipping settings, you can set specific delivery times and shipping costs for your Premium shipping to particular regions for non-Prime customers. If the order placed is to a region outside your Prime carrier’s coverage, you will need to use an alternative carrier to ship those orders.
Go to your Shipping Settings, and select your Prime template from the templates on the left hand side.
Click here to have more details on how to assign SKUs to the Prime template.
You can select up to 10 ship-from locations per shipping template. Prime Shipping regions will be a set of union (or sum) or all regions that the selected shipping services can deliver from each ship-from location.
You can increase the coverage of Prime regions by choosing more than one ship-from address. If you have warehouses located in different regions of the country, you will have the opportunity to offer a faster delivery promise to more customers.
If you would like to talk to a Selling Partner Support associate who is specifically trained on Seller Fulfilled Prime, then you can contact us directly in Seller Central through Contact Us > Selling on Amazon > Seller Fulfilled Prime. The Seller Fulfilled Prime exclusive contact page will ensure that your query is directed to the right team so that your query may be attended to as soon as possible in an effective manner.
All products and offers are subject to specific eligibility and outbound/return requirements. Your purchase and use of shipping and related services are subject to the terms, conditions, and other agreements between you and the applicable carrier or other service provider. You are responsible for reviewing and complying with them.