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This article applies to selling in: Italy

Best practices to maintain Premium Shipping Options (PSO)

Review the PSO Order Defect Report

PSO order defect report identifies the orders that missed any of the fulfillment performance requirements for PSO, including On-Time Delivery Rate, Pre-fulfillment Cancel Rate and Valid Tracking Usage Rate. To download a new report, go to Eligibilities, and click Defect report.

For more information, click here.

Review regional coverage for PSO

In each shipping template, you can customize the geographic regions you wish to deliver to and the service levels and fees you wish to offer for each region. You can remove, add or edit existing shipping regions or create new ones by grouping different regions. Make sure to add the regions for which your Carrier is able to meet the delivery promise.

Use a fully tracked premium service and upload valid Tracking IDs

For Premium Shipping Options (One-Day and Two-Day Shipping), you have to use a fully tracked Premium service (Next Day or Two Day shipping) with one of the following Carriers and upload a valid Tracking ID. In order to add a valid Tracking ID you need to enter Carrier name and Ship Method fields correctly, or we may not be able to validate the ID.

Find here and below the list of eligible carriers in Italy:

Approved Carrier for Premium Shipping Options
GLS
TNT
DHL
UPS
BRT
Poste Italiane
DPD
Chronopost
SDA

Check what ASINs are enrolled against PSO template

Make sure to identify what ASINs are enrolled in shipping templates where Premium Shipping options is available and you are able to dispatch these ASINs same day using one of our approved Carrier and service.

Note: You still might receive Premium Shipping orders on ASINs enrolled on inactive Seller Fulfilled Prime (SFP) templates.

In this case, we recommend you to consider one of the following options:

  1. Update the shipping costs accordingly
  2. Remove ASINs from SFP template and move it to another shipping template

For more information, click here.

Prioritize Premium orders

Make sure to prioritize Premium orders to main eligibility. To filter your Premium orders, visit Orders tab in Seller Central, click Manage Orders, then refine search by selecting Premium under Shipping services. You can also identify Premium orders in Order reports and through API looking at the filter “Is Premium (Y/N)”. This can help you to prioritize PSO orders.

We recommend you to prioritize PSO orders and not using ship costs to determine what shipping service to use.

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