Order fulfillment settings FAQ
Can I set different order cut-off times and weekend operation preferences for prime and non-prime products?
No, you currently can’t set different order cut-off and operating days preferences for Prime and non-Prime products. Changing order cut-off times will impact both Prime and One-Day, Two-Day Premium Shipping. You are required to have a minimum weekday seller facing order cut-off time of 3:00 p.m. local time for Prime shipping and 2:00 p.m. local time for non-Prime Premium shipping.
Weekend operations is optional and turning on weekends as operational under General Fulfillment Settings will impact all ship options (Standard, Premium, and Prime Shipping).
Can I set different order cut-off times and weekend operation preferences by carrier/shipping service?
No, you currently cannot set different order cut-off times and enable weekend operations by carrier/shipping services. If you operate with multiple carriers, we recommend that you align with your carrier before changing order cut-off times and turning on weekend operations. By default, the setting for both Saturday and Sunday operations is turned off. By turning this setting on, these days will be counted towards the Estimated Ship Date and Estimated Delivery Date. Please ensure you ship on time as missing your Estimated Ship Date might impact your Late Shipment Rate.
Is the customer-facing cut-off time the same as the one I set on Order Fulfillment Settings?
Customers will see a cut-off time one hour prior to the one you set to allow for order processing. For example, if you have set the cut-off time to 3:00 p.m., customers see the cut-off time as 2:00 p.m.
What happens if I have turned on Saturday or Sunday as an operating day but the carrier does not pick-up the order on Saturday or Sunday?
If you have turned on Saturday or Sunday as an operating day, you are expected to ship on that day and ensure that the carrier picks up on the same day. If the carrier is unable to pick-up and scan the package on Saturday or Sunday respectively, we advise you to turn off Saturday or Sunday as applicable as an operating day because missing your Estimated Ship Date may adversely impact your On-time Shipment Rate and can result in a loss of Prime or Premium Shipping eligibility.
To learn how to enable weekend operations for seller-fulfilled orders, watch this Seller University video.
How does order cut-off time change the shipping requirements and delivery promises?
If an order (Prime or Premium shipping only) is placed before your cut-off time you must ship the item the same day if it is an operating day. However, if an order is placed after cut-off time, you can ship the item on the next business day.
| Order before customer facing cut-off time | Order after customer facing cut-off time | |
|---|---|---|
| Order shipping option | One-Day Shipping | One-Day Shipping |
| Seller set cut-off time for Two Day Delivery | 4:00 p.m. local time | 4:00 p.m. local time |
| Customer facing order cut-off time | 3:00 p.m. local time | 3:00 p.m. local time |
| Order time and date | 11:00 AM local time, Monday, April 12, 2021 | 5:00 p.m. local time, Monday, April 12, 2021 |
| Ship by Date | Monday, April 12, 2021 | Tuesday, April 13, 2021 |
| Deliver by Date | Tuesday, April 13, 2021 | Wednesday, April 14, 2021 |
- Order fulfillment settings FAQ
