This page will help you to better understand our returns policies for Fashion items (Apparel, Shoes, Jewelry or Watches) for seller-fulfilled orders. Sellers are required to have returns policies that are at least as favorable as the Amazon returns policies and for Fashion items to follow Amazon's Free returns on Fashion items policy.
Therefore, selling partners selling Fashion items are required to offer free returns. Effective October 26, 2021, we will introduce technical updates in respect to Fashion item orders shipped domestically ensuring that (a) you will no longer be able to deduct return shipping costs for prepaid return labels and (b) you will need to issue a positive return shipping refund for customer-paid labels.
This affects all customer initiated returns that fall within the scope of the Amazon returns policies irrespective of the return reason including products listed under Apparel, Shoes, Jewelry or Watches sold on amazon.it and shipped to an Italian address.
We have provided you with the FAQ below to familiarize yourself with the specific details of free seller-fulfilled returns of Fashion items. If you have any additional questions, you can reach out to Selling Partner Support.
All customer initiated returns requested via the Online Return Centre (ORC), that fall within the scope of the Amazon returns policies will be automatically authorized. For more information please see our Manage returns help page. You can choose between (1) uploading a prepaid return label in Seller Central or (2) issuing an unpaid return label in Seller Central. Please consider that if the customers return the product at their own cost, you are required to reimburse the return shipping costs independent of the carrier they choose. We recommend providing prepaid return labels to ensure a seamless return experience for the customer and to allow you to choose the carrier that better fits your business needs.
Prepaid return labels are a shipping option, which allows your customers to return products without paying for the return shipping costs themselves. The prepaid return label will already include addresses of the sender and recipient. You can purchase prepaid return labels from a carrier of your choice.
Set prepaid return labels as a default option for your returns in Seller Central under Orders > Manage Returns > Return Settings > I will provide a pre-paid postage label. After a customer issues a return, you will need to upload a prepaid return label, indicate the carrier and enter the amount of the shipment costs under Orders > Manage Returns, by clicking on the Edit authorization button and selecting "I will provide a pre-paid postage label". The return label will be visible to the customer in the Online Return Center (ORC) after the upload. Please notify the customer that you have uploaded the label using the Buyer-Seller Messaging service.
In case you have provided a printed prepaid return label in the outbound shipment, please make sure to upload this same label (under Orders > Manage Returns, by clicking on the Edit authorization button and selecting "I will provide a pre-paid postage label") before reimbursing the customer.
You have the option to provide pre-addressed unpaid return labels, please therefore select unpaid labels as a default option for your returns in Seller Central under Orders > Manage Returns > Return Settings > I would like Amazon to provide an un-paid mailing label. Once the customer returns the item, you can reimburse the return shipping costs based on the price indication on the shipping receipt, which the customer shares with you via the Buyer-Seller Messaging service.
Please make sure to set prepaid labels as a default option for your returns in Seller Central under Orders > Manage returns > Return settings > I will provide a pre-paid postage label, and upload a prepaid return label for each return in Seller Central under Orders > Manage Returns, by clicking on the Edit authorization button and selecting "I will provide a prepaid postage label".
Please check the terms and conditions for prepaid returns with your preferred carrier.
Amazon provides pre-defined customer communication to guide customers through the return process. Additionally, we encourage you to include individual return instructions in order to inform your customers about the return process of your choice. You can update your return instructions in Seller Central under Orders > Manage Returns > Returns Settings > General Settings > Your return instructions.
For Fashion items, return label costs need to be covered by you, irrespective of the return reason. From October 26, 2021, you will no longer be able to deduct return shipping fee for prepaid return labels and will need to issue a positive shipping refund for customer-paid labels.
Customers are required to inform you about return label costs as well as attach the return label receipt via the Buyer-Seller Messaging service once they bought the label. Sellers are required to refund the return shipping costs accordingly. Feel free to reach out to your customer via the Buyer-Seller Messaging service if the customer has not provided you with the necessary information. Remember to update your return instructions in order to ensure a seamless return experience (Orders > Manage Returns > Returns Settings > General Settings > Your return instructions).
For Fashion Items returned in line with Amazon returns policies you are required to bear full return label costs irrespective of the return reason. For customer-paid labels, we allow customers to reach out to Customer Support and ask for a full reimbursement if return label costs paid by them are not fully reimbursed. Hence, please ensure you reimburse the entire return label costs paid by the customer.
All products listed under Apparel, Shoes, Jewelry, and Watches are considered for the purpose of this policy.
For details on product categories, visit Overview of categories. For differentiation between Fashion, Sports, and Luggage products, visit Sports product types.
We would like to take this opportunity to remind you that our returns policies already require sellers to have returns policies that are at least as favorable as the Amazon returns policies and for Fashion items to follow Amazon's free returns on Fashion items policy. Free returns are considered as an industry-standard for Fashion. Introducing these technical updates can be an opportunity for you to accelerate your business through Amazon.
If you do not have a return address in Italy, you can choose between:
Amazon returns policies require customers to return products unused or undamaged by the customer. Hence, you are not required to offer free returns for damaged or used products.
For prepaid return labels you will be responsible for filing a claim directly with the carrier if a return is lost or damaged in transit. If this happens, process a full refund to the customer and file a claim directly with the carrier to receive a reimbursement. For return labels paid by customers, they will be responsible for filing a claim directly with the carrier if a return is lost or damaged in transit.