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This article applies to selling in: Italy

Small and Light error messages

Below are error messages you might see when enrolling products in FBA Small and Light and information to help you resolve the errors.

Error message More information
The provided MSKU did not match any existing offers. Please ensure the MSKU is valid and has been entered correctly (a common issue is extra spaces before or after the MSKU in the Excel file) and save "Upload" tab in .xls, .xlsx, .csv or .txt tab-delimited format prior to upload.

Check that the Merchant SKU is valid and is entered correctly.

Amazon now accepts inventory templates in Excel format. You no longer have to save your inventory template as a text file before uploading it.

This product is missing package weight information in Seller Central. Please make sure the field is present in product template; review and update information for this product by clicking the Edit and More Details button in your Manage Inventory page. To add product detail field refer to Add product data to your inventory file page. The required field for Small and Light programme is weight (not "item weight" or "shipping weight"). The weight field needs to be included in your inventory template and filled out.
This product is missing package dimensions information in Seller Central. Please make sure the field is present in product template; review and update information for this product by clicking the Edit and More Details button in your Manage Inventory page. To add product detail field refer to Add product data to your inventory file. Package Dimensions, Length, Width, Height is the required field for the Small and Light programme (not "item dimensions"). The package dimensions field needs to be included in your inventory template and filled out.
Adult products are not eligible for the Small and Light programme. For more information on the programme's product eligibility requirements, refer to FBA Small and Light page.

Warranties are not eligible for the Small and Light programme. For more information on the programme's eligibility requirements, refer to FBA Small and Light page.

Used products are not eligible for the Small and Light programme. For more information on the programme's eligibility requirements, refer to FBA Small and Light page.

The customer restriction on this product is ineligible for Small and Light programme. For more information on the programme's eligibility requirements, refer to FBA Small and Light page.

The Small and Light program is not available in the selected marketplace.

Your account is not eligible for the Small and Light program due to issues related to recent customer complaints and/or listing problems. If you have any further questions, please contact Seller Support. You can reapply to Small and Light again after making additional sales without complaints, listing problems, or issues with inventory shipped to the fulfillment center.
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