This article applies to selling in: Italy
A-to-z Guarantee Claims (also referred to as “Claim(s)” in this help page)
A-to-z Guarantee Claims (also referred to as “Claim(s)” in this help page)
- About Amazon’s A-to-z Guarantee Claims
- How to appeal an A-to-z Guarantee claim?
- How to respond to an A-to-z Guarantee Claim notification?
- How to prevent an A-to-z Guarantee Claim?
- FAQ - What is the process of initiating a reverse refund or retrocharge from a Buyer?
- FAQ - What if I could not respond to the customer because of holidays or other absences?
- FAQ - What happens to my Order Defect Rate if my appeal is accepted and an A-to-z Guarantee Claim decision is reversed?
- FAQ - Can the buyer withdraw their A-to-z Guarantee Claim?
- FAQ - How do I get the product back if the buyer files an A-to-z Guarantee Claim?
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Related articles
- Manage returns
- Manage refunds
- Cancellations
- A-to-z Guarantee Claims (also referred to as “Claim(s)” in this help page)
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