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This article applies to selling in: Italy

Changes to program policies

Listed below are upcoming changes to Amazon’s program policies.

Upcoming changes to program policies

Effective October 26, 2021, selling partners will no longer be able to deduct the return shipping fee for Fashion items for prepaid return labels and will need to issue a positive return shipping refund for customer-paid labels listed under Apparel, Shoes, Jewellery or Watches in Italy. To learn more about this, go to Free Returns of Fashion Items for Seller–fulfilled Orders.

Upcoming changes to program policies

We are adding a Carrier and tracking information requirements policy that applies to Fulfillment by Amazon (FBA) shipments to fulfillment centers.

Starting on November 1, 2021, FBA sellers will be required to enter the carrier name and tracking information, if a carrier provides it. Submit carrier and tracking information before a shipment is received at a fulfillment center. This change doesn’t apply if you use the Amazon Partnered Carrier program or Amazon Global Logistics, because we generate tracking for you.

Upcoming changes to program policies

We are making changes to our program policies that apply to all sellers who use the services or features covered by these policies.

Effective October 05, 2021, if you fulfill customer orders sold on Amazon.fr from outside France, we request that you offer either Returnless Refund or provide a Domestic return option for items and orders under Euro 25 (including VAT and shipping charges), as part of our Selling on Amazon Returns policy.

To set your IT default return address, access the Seller Account Information page. Go to Settings > Account Info. In the Shipping and Returns Information section, click Return Address, and then provide with the appropriate address. If you do not provide Amazon with a default return address in Italy, for items and orders under Euro25, Amazon will automatically issue the customer a refund on your behalf where return requests fall within the scope of the Amazon Returns policy, without requiring the customer to return the item to you (Returnless Refund). This change will help to simplify and standardize the returns process for customers and selling partners for low-cost items, where international labels are generally more expensive than the cost of the item.

If you do not have a IT default return address, our International Returns provider on the Solution Provider Network may be able to help. The above policy will also apply to Amazon.co.uk (for items and orders under GBP20, including VAT and shipping charges), Amazon.de, Amazon.fr, and Amazon.es, for all items and orders under €25 (including VAT and shipping charges).

This is a summary of the changes, so we encourage you to review the updated and new program policies carefully. A version in track changes of the customer returns for international sales is available here in English, German, French, Italian, and Spanish.

Update to Intellectual Property policy

Effective September 8, 2021, the Intellectual Property policy page will be updated to include Geographical Indications. A Geographical Indication right enables those who have the right to use the indication to prevent its use by a third party whose product does not conform to the applicable standards. We could remove offers that are not compliant with Art.103, paragraph 2 of Regulation (EU) No 1308/2013 of the European Parliament and of the Council of 17 December 2013 establishing a common organization of the markets in agricultural products.

Upcoming changes to program policies

We are making changes to our program policies that apply to all sellers who use the services or features covered by these policies.

We are updating our Valid Tracking Rate (VTR) policy.

The following changes will enter into effect on August 9, 2021:

  • If you ship from a location in China, you are required to use a carrier that is ship track integrated with Amazon for all items purchased on Amazon.it that are shipped to customers directly from China; and

    (i) for all packages with a value less than €5, including shipping charges, use a tracked delivery service that provides at least one carrier scan; and

    (ii) for all packages with a value equal to or greater than €5, including shipping charges, use a fully tracked delivery service that provides at least two carrier scans (including a delivery scan/attempt).

  • You are required to reach a Valid Tracking Rate (VTR) of 95% for all your seller-fulfilled packages shipped from China.

We also remind you of the following change as previously announced:

  • We no longer require you to provide information on the delivery service during ship confirm. However, when calculating your domestic VTR, we can only exclude orders that are sent using untracked delivery services if you provide the name of the untracked delivery service used, with the name being identical to one in the Delivery service drop-down menu of the Confirm shipment page.

A version in track changes of the updated VTR policy per store is available here in English, German, French, Italian, and Spanish.

Upcoming changes to program policies

We are making changes to our program policies that apply to all sellers who use the services or features covered by these policies.

The following changes will enter into effect on April 27, 2021:

  • FBA lost and damaged inventory reimbursement policy: To simplify the reconciliation process, we are removing the requirement to wait until 30 days after the inventory is misplaced or damaged in an Amazon warehouse to file a claim. With Amazon’s new inventory adjustment report, warehouse lost or damaged inventory adjustments will be reported when they have been reconciled or are eligible for a reimbursement claim. For any warehouse lost or damaged inventory that has not been reimbursed or found, as shown in the inventory adjustment report, you can file a claim with Amazon immediately. If you disagree with Amazon‘s grading of items returned by customers as customer damaged or defective, you will have the ability to submit a claim. In order to file a claim, the disputed item must have been physically returned to you by means of a removal order. We are also updating the language regarding the reimbursement calculation methodology, in order to provide more clarity about how your reimbursements are calculated.

    A version in track changes of the FBA lost and damaged inventory reimbursement policy is available here in English, German, French, Italian, and Spanish.

  • FBA Subscribe & Save policy: We are updating the FBA Subscribe & Save policy to reflect that the enrollment of new products in the program is no longer limited to brand owners registered in Amazon Brand Registry. Eligible, replenishable items will be automatically enrolled at a 0% base discount (that is, at no cost to sellers) and Amazon will fund a 5% customer discount for tiered deliveries when customers receive a fixed number of items in one delivery. Sellers who want to fund a customer discount can do so at 5% or 10%, and Amazon will fund an extra 5% under the applicable conditions. Sellers can opt out at any time.

    A version in track changes of the FBA Subscribe & Save policy is available here in English, German, French, Italian, and Spanish.

  • Amazon Renewed Program Terms: We are updating the Amazon Renewed Program Terms to reflect the introduction of a fee that applies to Amazon Renewed products as of June 8, 2021. Additionally, we are updating our Amazon Renewed performance metrics to ensure the best customer experience.

    A version in track changes of the Amazon Renewed Program Terms is available here in English, German, French, Italian, and Spanish.

The following change will enter into effect on June 30, 2021, for Amazon.co.uk, Amazon.fr and Amazon.es, while on July 26, 2021, for Amazon.it:

  • Maintain enrollment in Seller Fulfilled Prime policy: We are updating the Maintain enrollment in Seller Fulfilled Prime policy to improve the Prime customer experience. The required cut-off time to maintain eligibility for Seller Fulfilled Prime will be later. Note that the required cut-off time may change depending on the Amazon store. Additionally, for orders on the Amazon.co.uk store, you will be required to use ship methods that support pickups on at least one weekend day (Saturday or Sunday) in order to maintain eligibility for Seller Fulfilled Prime.

    A version in track changes of the Maintain enrollment in Seller Fulfilled Prime policy is available here in English, French, Italian, and Spanish.

We remind you of the following change entering into effect on April 19, 2021, as previously announced:

  • Valid Tracking Rate (VTR) policy: We are adding the Valid Tracking Rate (VTR) policy to increase visibility on shipment tracking for customers. For non-prime seller fulfilled orders you are required, during shipping confirmation, to provide the name of the delivery service provider and delivery service you used as well as the valid tracking ID if you used a tracked delivery method. Also, you are required to reach a 95% Valid Tracking Rate (VTR). Consult the applicable Amazon store policy for detailed information on the respective VTR calculation per store.

This is a summary of the changes, so we encourage you to review the updated and new program policies carefully.

If you have questions, reach out to Selling Partner Support. Your continued use of Selling Services after the respective date of effectiveness constitutes your acceptance of the changes.

Upcoming changes to program policies

The following change will enter into effect on March 19, 2021:

  • We are adding the Unsuitable Inventory Investigations Policy as a new program policy. Under this policy, if there is suspicion that a Selling Partner may have been engaged in the sale of counterfeit products or other illegal goods at Amazon, we may require additional information regarding the affected FBA inventory. If the requested information is not provided, or we find after investigation that the inventory constitutes Unsuitable Units, we may dispose of it.

Upcoming changes to program policies

Effective January 1, 2021, we are making some updates to our program policies.

We are updating the Amazon Business invoicing policy to reflect the addition of a free automated solution, for selling partners who do not have an obligation to register for VAT in the EU or the UK, to comply with the Amazon Business invoicing policy. The new solution will automatically generate a receipt by Amazon on behalf of selling partners for all of their orders, and will make the receipts directly available to customers via their Amazon account.

We are also updating the Amazon marketplace fair pricing policy to provide more examples about pricing practices that harm customer trust with reference to shipping fees.

Additionally, we are updating the program policies listed below, to reflect certain changes related to the new trading relationship between the UK and the EU, changes in laws in the UK following Brexit, and to consolidate and clarify certain provisions regarding tax. We have also clarified your obligations to provide us with certain business details that may affect tax calculations on Amazon fees and, where applicable, on your transactions.

The following program policies are being updated on the above basis:

Finally, we are also updating the content listed below within the overall Product Guidelines program policy, to reflect regulatory changes for product compliance related to Brexit:

An English version with changes highlighted is available for each program policy at the corresponding link. Courtesy translations in German, French, Italian, Spanish, Dutch, and Swedish will be published on Seller Central on January 1, 2021.

If you have questions, reach out to Selling Partner Support. Your continued use of Selling Services after January 1, 2021, constitutes your acceptance of the changes.

Upcoming changes to program policies

We are making changes to our program policies that apply to all sellers who use the services or features covered by these policies.

The following changes will enter into effect on December 14, 2020:

  • FBA Subscribe & Save (changes effective for amazon.fr, amazon.es, and amazon.it): We are introducing a new funding structure and automatic enrollment of eligible items. Eligible, replenishable items will be automatically enrolled at a 0% base discount (i.e., no cost to sellers) and Amazon will fund a 5% customer discount for tiered deliveries when customers receive a fixed number of items in one delivery. Sellers who want to fund a customer discount can do so at 5% or 10%, and Amazon will fund an extra 5% under the applicable conditions. Sellers can opt out at any time.

This is a summary of the changes, so we encourage you to review the updated and new program policies carefully.

A redlined version of the FBA Subscribe & Save is available here in English, French, Italian, and Spanish.

We have also updated our Intellectual Property Policy to clarify how you should indicate the compatibility of your products with a product of a different brand, for example, a charging cable that works with a specific brand of phone. If you list such products, please review your product titles for compliance with the new recommendations for the way it should be written to indicate compatibility.

A redlined version of the updated Amazon Intellectual Property Policy is available here in English, German, French, Italian, Spanish, and Dutch.

If you have questions, reach out to Selling Partner Support. Your continued use of Selling Services after the respective date of effectiveness constitutes your acceptance of the changes.

Upcoming changes to program policies

We are making changes and additions to our program policies that apply to all sellers who use the services or features covered by these policies.

The following changes will enter into effect on September 30, 2020:

  • We are adding the Amazon Responsible Person Service (the “ARP Service”) as a new program policy. This policy outlines the eligibility, costs, terms, and conditions for certain Selling Partners (manufacturers, brand owners, or resellers authorized by the brand to sell in the EU) to enroll in the newly launched ARP Service. Under the ARP Service, Amazon will act as the EU product compliance point of contact for non-EU Selling Partners using Fulfillment by Amazon for certain CE-marked products.

The following changes will enter into effect on October 15, 2020:

  • We are updating our Supply Chain Standards page to provide details about our existing policy and help you adhere to these guidelines. Our standards include the Amazon supplier code of conduct, which requires that products be manufactured in safe, healthy, and inclusive work environments. The Supply Chain Standards page also provides information about why standards are important, how we implement them, and the potential consequences for violations. We are not changing our supplier code of conduct as part of this update.
  • We are updating the Selling on Amazon Fee Schedule (NL Amazon site) for clarity to include the DIY & Tools category. There is no change to the referral fee currently charged for that category.

This list is a summary of the changes, so we encourage you to review the updated and new program policies carefully.

A redlined version of the Supply Chain Standards page is available here in English, German, French, Italian, Spanish and Dutch.

A redlined version of the Selling on Amazon Fee Schedule (NL Amazon site) is available here in in English, German, French, Italian, Spanish and Dutch.

If you have questions, reach out to Selling Partner Support. Your continued use of Selling Services after the respective date of effectiveness constitutes your acceptance of the changes.

Upcoming changes to program policies

We are making changes and additions to our program policies that apply to all sellers who use the services or features covered by these policies.

Update to Communication Guidelines

Effective November 6, 2020, our Communication Guidelines are being updates with additional information related to Buyer-Seller messages. See the updates here (link updated on 10/22/2020).

The following changes will enter into effect on September 30, 2020:

  • Pan-European FBA program policy: To better meet anticipated customer demand, we will automatically enable FBA inventory placement in countries for which FBA sellers have provided a valid VAT number in their selling on Amazon account. We are also making changes that will allow sellers more flexibility in their selection of countries for inventory placement as part of the Pan-European FBA program. In connection with this update, we are removing the Multi-Country Inventory Terms and Conditions from the list of program policies.
  • ASIN creation policy: We are adding rules on the creation of branded ASINs by sellers who are not associated with the brand owner.

Lastly, we are also incorporating our long-standing policies on Marketplace Fair Pricing and Intellectual Property into our program policies. Their content and scope of application remains unchanged.

This list is a summary of the changes, so we encourage you to review the updated and new program policies carefully.

A redlined version of the Pan-European FBA program policy is available here in English, German, French, Italian and Spanish.

A redlined version of the ASIN creation policy is available here in English, German, French, Italian, Spanish and Dutch.

If you have questions, reach out to Selling Partner Support. Your continued use of Selling Services after the respective date of effectiveness constitutes your acceptance of the changes.

Upcoming changes to program policies

We are making some changes and additions to our program policies that will go into effect on July 12, 2020, and apply to all sellers who use the services or features covered by these policies.

Changes to existing program policies:

  • Monitor your account health: We are adding information about your performance metrics to this policy.
  • Amazon Vine terms and conditions: The units requested by Vine Voices must be fulfilled using Fulfillment by Amazon to protect the anonymity of our Vine Voices population.
  • Category, Product and Content Restrictions: You may be restricted from selling certain types of products for various reasons, including regulatory compliance, product safety, and customer experience.
  • Product guidelines: We may offer product insurance or installment financing products on certain products sold by you or Amazon.

New program policies:

  • How products are given visibility in the Amazon store: This policy describes features of the Amazon store that help customers find, discover, and shop for products, such as the Featured Offer, Featured shopping results, product highlights (like badges) and Sponsored Ads.
  • Data access: We are adding this policy to help you find data about your sales in our stores and other relevant information.
  • Mediation policy: We are introducing mediation as an option to resolve seller disputes out of court. The new policy clarifies which disputes are eligible for this process, and explains basic rules of the process.
  • Amazon Launchpad program terms: This policy will substitute and amend the Amazon Launchpad Business Solutions Agreement Addendum. The Amazon Launchpad program terms include the terms and conditions related to participation in the Amazon Launchpad program. We introduced the possibility to fulfill your orders via Seller Fulfilled Prime, in addition to Fulfillment by Amazon. We also made the one-year commitment reciprocal for both parties (Amazon Launchpad and the selling partner).

This list is a summary of the changes, so we encourage you to review the updated and new program policies carefully.

A redlined version of the Monitor your account health policy is available here in English, German, French, Italian, Spanish and Dutch.

A redlined version of the Amazon Vine terms and conditions is available here in English, German, French, Italian and Spanish.

A redlined version of the Category, Product and Content Restrictions policy is available here in English, German, French, Italian, Spanish and Dutch.

If you have questions, reach out to Selling Partner Support. Your continued use of Selling Services after July 12, 2020, constitutes your acceptance of the updated program policies.

Upcoming changes to program policies

We are making some changes to the following program policies:

  • Selling Policies and Seller Code of Conduct: We are clarifying the limited circumstances under which sellers are allowed to set up multiple seller accounts.
  • VAT Agreement: We are making a minor clarification to this policy to reflect the United Kingdom’s departure from the European Union.
  • EU VAT Services Online Agreement: We are updating our data processing terms and allowing for the participation of additional service providers in the VAT Services on Amazon program.
  • FBA Subscribe & Save (changes effective for amazon.co.uk and amazon.de only): We are introducing a new funding structure and automatic enrollment of eligible items. Eligible, replenishable items will be automatically enrolled at a 0% base discount (i.e., no cost to sellers) and Amazon will fund a 5% customer discount for tiered deliveries when customers receive five or more items in one delivery. Sellers who want to fund a customer discount can do so at 5% or 10%, and Amazon will fund an extra 5% under the applicable conditions. Sellers can opt out at any time.
  • Amazon Renewed Global Quality Policy: We are updating quality requirements for Renewed products. Also, to improve customer experience, Renewed products (i) must be priced with a minimum 5% discount from the current featured offer on the new ASIN equivalent; and (ii) include the Amazon Renewed Program Insert, which contains general information about the Amazon Renewed Program. The changes to this policy will require participating sellers to source accessories for Apple iPhones from a list of pre-approved brands, to improve quality control.
  • We are also adding the FBA Dangerous Goods program terms and conditions as a new program policy. This policy clarifies requirements regarding product eligibility, shipping requirements and storage limits applicable to the FBA Dangerous Goods program in Europe. Refer to the help page for more information.

These changes will enter into effect in 15 days, i.e., June 15, 2020.

The above list doesn’t include all of the changes, so please review the updated program policies carefully.

A redlined version of Selling Policies and Seller Code of Conduct is available here in English, German, French, Italian, Spanish and Dutch.

A redlined version of VAT Agreement is available here in English, German, French, Italian, Spanish and Dutch.

A redlined version of EU VAT Services Online Agreement is available here in English, German, French, Italian and Spanish.

A redlined version of FBA Subscribe & Save is available here in English and German. (changes effective for amazon.co.uk and amazon.de only)

A redlined version of Amazon Renewed Global Quality Policy is available here in English, German, French, Italian and Spanish.

If you have questions, reach out to Selling Partner Support. Your continued use of Selling Services after June 15, 2020, constitutes your acceptance of the updated program policies.

Upcoming changes to the Amazon Business invoicing policy

We are making changes to the Amazon Business invoicing policy. From March 20, 2020, the Amazon Business invoicing policy will no longer allow you to use the Buyer-Seller Messaging Service to provide invoices and credit notes to Amazon Business customers.

Business customers have indicated that they prefer to be able to download invoices from their account rather than receiving them as email attachments. To ensure the best customer experience, you will be required to provide downloadable invoices and credit notes via the VAT Calculation Service or by uploading them on Seller Central - either manually via Manage Orders or automatically through a third-party solution.

Upcoming changes to program policies

We are making some changes to the following program policies:

These changes will enter into effect in 15 days, i.e., March 17, 2020.

We ask you to review the updated program policies carefully.

A redlined version of Monitor your account health is available here in English, German, French, Italian, Spanish and Dutch.

A redlined version of Trademark usage guidelines is available here in English, German, French, Italian, Spanish and Dutch.

If you have questions, reach out to Selling Partner Support. Your continued use of Selling Services after March 17, 2020, constitutes your acceptance of the updated program policies.

Amazon Vine Agreement

We are adding the Amazon Vine Agreement to the Program Policies page on December 11, 2019. You can access a copy here.

Amazon Vine can help you to generate insightful and trustworthy customer reviews for your products. The program is open to selling partners with a registered brand.

Visit the help page for more information.

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