Amazon Orders Showing to Ship Today, and Delivery By Next Day Saturday with No Viable Ship Options
Anyone else seeing orders that have a ship by date on a Friday, with a deliver by date for the next day (Saturday), but when you go to ship the order, there are no viable ship options to get the shipment to the customer until the following Monday? We have this happen quite frequently on Fridays, Amazon is using carriers to calculate a delivery promise that is not even possible. Some customers live in areas/addresses that are not serviceable on Saturdays, YET... Amazon is still counting this as a service day when they are calculating the delivery promise and the deliver by date. I tried to open a support case with Amazon, but their only solution was to reach out to the carrier and ask them why they can't deliver on a Saturday. It is what it is, some carriers have areas they do not deliver to/service on Saturdays. Which Amazon knows this because when you go to purchase the shipping label it says it will not be delivered until Monday. So Amazon needs to take this into account when they are calculating the delivery promise and delivery by date. We will ship these packages, and then get dinged in metrics for late delivery. Extremely frustrating holding the Seller accountable for something that is not within their control.
Amazon Orders Showing to Ship Today, and Delivery By Next Day Saturday with No Viable Ship Options
Anyone else seeing orders that have a ship by date on a Friday, with a deliver by date for the next day (Saturday), but when you go to ship the order, there are no viable ship options to get the shipment to the customer until the following Monday? We have this happen quite frequently on Fridays, Amazon is using carriers to calculate a delivery promise that is not even possible. Some customers live in areas/addresses that are not serviceable on Saturdays, YET... Amazon is still counting this as a service day when they are calculating the delivery promise and the deliver by date. I tried to open a support case with Amazon, but their only solution was to reach out to the carrier and ask them why they can't deliver on a Saturday. It is what it is, some carriers have areas they do not deliver to/service on Saturdays. Which Amazon knows this because when you go to purchase the shipping label it says it will not be delivered until Monday. So Amazon needs to take this into account when they are calculating the delivery promise and delivery by date. We will ship these packages, and then get dinged in metrics for late delivery. Extremely frustrating holding the Seller accountable for something that is not within their control.
5 risposte
Seller_yvO8mEXSyy2K8
We have the exact same issue. I opnened a case with order IDs and screenshots of what we're seeing in Buy Shipping, and Seller Support responded, "Consider working with your carriers who offer special operating plans and agreements." What does that even mean? There's no "special operating plans and agreements" that we can reach with UPS or FedEx that will magically make them deliver to every rural address on Saturdays.
My guess is there's an issue with the carrier data that SSA ostensibly uses to calculate deliver-by dates. I see a few different threads on these forums about the issue, so I don't know why Amazon can't just acknowledge that it's a bug and (until that bug is fixed) grant OTDR exceptions for any order that was supposed to be delivered on Saturday but was actually delivered Monday because no carrier could've possibly gotten it there on time.
KJ_Amazon
Buy Shipping on Saturdays is not calculating delivery dates correctly for the UPS options
Hello @Seller_OUcv80vNwyovN. I am following up on your question about required Saturday delivery dates. Are you in the Seller-Fulfilled Prime program with required weekend delivery dates?
KJ_Amazon
Seller_OUcv80vNwyovN
Hello @KJ_Amazon,
Yes we are.
On Saturdays Amazon does not seem to reflect UPS as OTDR Protected. Packages that I ship on a Saturday via UPS Next Day Air will deliver the following Monday, and packages that I ship on a Saturday via UPS 2 Day Air will deliver the following Tuesday. Yet all I see are FedEx shipping options that deliver in the exact same time frame.
It's like Amazon does not recognize UPS as an operational business day for us, but only FedEx. In the past we never had this issue. We were able to ship both UPS and FedEx on Saturdays.
Can you please assist with this?
Thank you!
Ryan
Heart Rate Monitors USA
KJ_Amazon
Hello @Seller_OUcv80vNwyovN
I see that we are also discussing this topic here:
Buy Shipping on Saturdays is not calculating delivery dates correctly for the UPS options
Have you filed a support case with detailed information about what you are seeing?
There may be two different issues happening:
- OTDR Protection is only available for units shipped through Standard Shipping. Units shipped through other shipping options such as Standard Prime or Premium Shipping are not eligible for OTDR protection.
- As for issues related to "Shipping Method Used to Quote Delivery Promise is Ineligible for OTDR Protection: " Our product teams are taking a deep dive into seller reports of the shipping method used to calculate the delivery promise not showing as delivering on time.
I will continue to work with those teams and follow up when I have updates to share here.
Seller_OUcv80vNwyovN
Hello @KJ_Amazon,
I have responded on the other thread so that we are not discussing issue in two places.
Thank you,
Ryan
HRM USA INC.
