Recap Post for🚨 ASK AMAZON – Dietary Supplements GMP Compliance
Hi Sellers!
In case you missed it, we recently hosted an Ask Amazon event focusing on Dietary Supplements GMP Compliance. Listed below are key FAQs covering GMP certification, testing requirements, and compliance processes. For additional Q&As, you can explore the complete event thread here.
Q: "Which products require lab testing versus GMP certification?"
Only high-risk categories require lab testing through Amazon-approved third-party labs:
- Sexual enhancement products
- Weight management products
- Sports nutrition and bodybuilding supplements
- Joint health products
All other dietary supplement products require only GMP certification validation through approved third-party organizations.
Q: "What is the process for GMP verification?"
Sellers must work with Amazon-approved third-party testing organizations to validate their GMP certificates. Required documentation typically includes:
- Once you have been outreached for a single ASIN, you may provide your chosen TIC with all the ASINs that are associated with a given GMP certification.
- For documentation, we require the current cGMP certificate that has not expired.
- Accepted cGMP programs include, but are not limited to the following list outlined here.
- More information on the policy, laws, regulations, standards, and compliance requirements can be found on the Dietary Supplements help page.
Q: "Can sellers proactively submit compliance documentation?"
Currently, sellers must wait until products are flagged for compliance review before submitting documentation, however participating in the Compliance Fast Track program for improved efficiency can result in a quicker way to meet our safety requirements. In addition, Amazon is exploring options for:
- Pre-clearance systems
- Proactive validation processes
Q: "What happens when products are flagged for compliance?"
When products are flagged:
- Sellers typically receive 30 days notice to submit compliance requirements for exiting ASIN's
- Sellers must work with approved third-party labs for validation
- Products delisted under this policy will be reinstated once compliance is confirmed
Q: "How are products classified for compliance purposes?"
Product classification is based on:
- Product ingredients
- Marketing claims
- Intended use
- Product category selection
If you believe your product has been incorrectly classified, you can appeal the classification through Seller Central.
We will continue to work closely with the Compliance team and share updates on these questions and other process improvements. While this Ask Amazon event is now closed, please continue to post your feedback and questions here, or in new threads under the Product Compliance category.
Lastly, I wanted to share the recent webinar and training video, which goes into more detail for those interested:
Thank you for participating in our Ask Amazon event!
NR_Amazon
Recap Post for🚨 ASK AMAZON – Dietary Supplements GMP Compliance
Hi Sellers!
In case you missed it, we recently hosted an Ask Amazon event focusing on Dietary Supplements GMP Compliance. Listed below are key FAQs covering GMP certification, testing requirements, and compliance processes. For additional Q&As, you can explore the complete event thread here.
Q: "Which products require lab testing versus GMP certification?"
Only high-risk categories require lab testing through Amazon-approved third-party labs:
- Sexual enhancement products
- Weight management products
- Sports nutrition and bodybuilding supplements
- Joint health products
All other dietary supplement products require only GMP certification validation through approved third-party organizations.
Q: "What is the process for GMP verification?"
Sellers must work with Amazon-approved third-party testing organizations to validate their GMP certificates. Required documentation typically includes:
- Once you have been outreached for a single ASIN, you may provide your chosen TIC with all the ASINs that are associated with a given GMP certification.
- For documentation, we require the current cGMP certificate that has not expired.
- Accepted cGMP programs include, but are not limited to the following list outlined here.
- More information on the policy, laws, regulations, standards, and compliance requirements can be found on the Dietary Supplements help page.
Q: "Can sellers proactively submit compliance documentation?"
Currently, sellers must wait until products are flagged for compliance review before submitting documentation, however participating in the Compliance Fast Track program for improved efficiency can result in a quicker way to meet our safety requirements. In addition, Amazon is exploring options for:
- Pre-clearance systems
- Proactive validation processes
Q: "What happens when products are flagged for compliance?"
When products are flagged:
- Sellers typically receive 30 days notice to submit compliance requirements for exiting ASIN's
- Sellers must work with approved third-party labs for validation
- Products delisted under this policy will be reinstated once compliance is confirmed
Q: "How are products classified for compliance purposes?"
Product classification is based on:
- Product ingredients
- Marketing claims
- Intended use
- Product category selection
If you believe your product has been incorrectly classified, you can appeal the classification through Seller Central.
We will continue to work closely with the Compliance team and share updates on these questions and other process improvements. While this Ask Amazon event is now closed, please continue to post your feedback and questions here, or in new threads under the Product Compliance category.
Lastly, I wanted to share the recent webinar and training video, which goes into more detail for those interested:
Thank you for participating in our Ask Amazon event!
NR_Amazon
38 replies
Seller_TKQfjJwkiaIN3
We would like to report a blocking system issue related to GMP verification.
In line with Amazon policy, we did not proactively submit compliance documentation. However, to ensure a fast and compliant resolution once a review occurred, we worked in advance with UL (Underwriters Laboratories), which is listed on Amazon’s recommended labs page for US Dietary Supplements. UL has already tested our product, reviewed the manufacturer’s valid cGMP certification, and confirmed they can submit GMP validation through the TIC service provider process.
When our product was officially flagged for GMP verification, we attempted to proceed through Seller Central but encountered a blocking issue: UL does not appear in the provider dropdown list for US dietary supplements, despite being listed by Amazon as a recommended lab.
We have opened multiple Seller Central cases to resolve this issue, but so far have not received a solution, and the dropdown limitation remains.
As a result, we are unable to complete GMP verification through the approved TIC process, even though all compliance requirements have been met and all documentation is available. This appears to be a system configuration issue rather than a compliance gap.
We respectfully request review and escalation, either to enable UL in the provider dropdown or to allow manual GMP verification when UL is the selected Amazon-recommended lab.
Thank you for your assistance.
Best regards,
Seller_giRCfuXYaBmmP
We have a standard dietary supplement that does not fall under any high-risk categories listed above. However, the ASIN was flagged under Food & Product Safety and routed toward TIC testing without clarification on the underlying classification.
Our appeal has been in “Work in Progress” for 3+ weeks, and Amazon-approved labs cannot proceed because they need confirmation of whether the product has been classified under a high-risk category (and which one).
Based on this guidance, could you please help confirm whether this ASIN requires lab testing or if GMP validation alone is sufficient?
Happy to share ASIN and case details privately. Thank you.
Seller_NaffGpwcLYP2C
Three of our products are being classified as DIETARY SUPPLEMENT when in fact they have no such word in description , title or anywhere on page. All three are yerba mate , regular tea that does not make any dietary supplement or weight loss claims.:
CASE ID's 18857265011 , 18879334411 and 18879893651 , none of these cases were worked to our favor, despite more than enough evidence the ASIN's are NOT Dietary Supplements
Seller_vAUPMLgbaDthA
Dear @NR_Amazon
Thank you for the summary.
Our dietary supplement product has recently been flagged for GMP verification. We have already initiated the required testing process with an approved TIC; however, the affected ASIN was removed immediately, without being granted the standard 90-day period to address the requirement.
As a result, we were not provided a reasonable opportunity to complete the verification within the expected timeframe, and the ASIN was deactivated without prior notice.
We submitted an appeal (Case ID: 19902055201) requesting the standard 90-day window to complete the verification. Unfortunately, we have only received automated responses, without a substantive review of our request.
We would greatly appreciate it if you could kindly review this case and assist in granting the standard 90-day period to complete the GMP verification for our ASIN.
Thank you in advance for your time and support.
Seller_2mi4oguBjIO2T
our product is not part of this list
Sexual enhancement products
Weight management products
Sports nutrition and bodybuilding supplements
Joint health products
we do have a GMP, but they are still asking for additional testing, what can we do about it?
Seller_st73U2t3kU5Jn
Looking to get clarity on how the Dietary Supplement Compliance Policy is currently being enforced across the marketplace, specifically as it relates to 1P vs. 3P sellers.
Based on what we’re seeing today, enforcement appears to be applied at the ASIN level, rather than consistently at the seller level.
Current experience:
ASIN owners are required to complete third-party testing and submit documentation through approved TIC providers in order to maintain compliance. [Submit pro...activation | Outlook]
Once that documentation is accepted, the ASIN is effectively cleared for sale.
Additional 3P sellers can then attach to that same ASIN without any visible requirement to independently validate compliance.
Resulting concerns:
Inconsistent enforcement: Requirements appear dependent on who owns the ASIN vs. who sells against it
Potential compliance gap: Sellers may be able to leverage an approved ASIN without meeting the same validation standards
Uneven operational burden: The cost and effort associated with compliance sits with the ASIN owner, while other sellers benefit from that work
From a policy and enforcement standpoint, this raises a few questions:
Are 3P sellers required to independently validate compliance when listing against an existing ASIN?
How is seller-level accountability ensured once an ASIN has been approved?
Is enforcement intended to remain at the ASIN level, or are there plans to expand this to the seller level?
Appreciate any guidance or clarification here. The goal is to better understand how the policy is intended to operate in practice and ensure consistent compliance across the marketplace.
Seller_1KTZ2ttoM74cg
We have a dietary supplement that does not fall under sexual enhancement, weight management, sports nutrition, bodybuilding or joint health product categories. However, Amazon still flagged our product as falling under these high-risk categories and required lab testing.
We have submitted an appeal in case ID 18872784531 , explaining several times that our product does not fall under these product categories, is not intended for any of these purposes and does not contain ingredients intended to affect these functions, but we have only received automated responses, without a complete review of our product.
We would greatly appreciate if Amazon moderators here could review this case and assist us.
Thank you!
