The account was restricted due to intellectual property information. We submitted the proof information immediately. But it has not been reviewed for three months. Is this normal?
The account was restricted due to intellectual property information. We submitted the proof information immediately. But it has not been reviewed for three months. Is this normal?
The account was restricted due to intellectual property information. We submitted the proof information immediately. But it has not been reviewed for three months. Is this normal?
The account was restricted due to intellectual property information. We submitted the proof information immediately. But it has not been reviewed for three months. Is this normal?
3 risposte
Seller_nRFmxiQg4EGrw
We need more specifics.
What were you selling? When you say you submitted "proof information", what exactly did you submit? Where did you purchase the items? And are you authorized BY THE BRAND to sell their products on Amazon?
Atlas_Amazon
Hello @Seller_OLiuY19n0OTGq
Depending on the type of infringement and the details our team need to review, the review process can be an extended period. We will not be able to take additional actions on this situation due to the limited visibility.
We do encourage you to provide any updates that you may receive to this thread as creating another may cause delays in our ability to provide support.
Best,
Atlas
Seller_SgMqxs3wAEuSI
If your Amazon selling account has been deactivated due to Intellectual Property (IP) complaints, understanding the reasons and creating a solid plan of action is crucial for reinstatement. This guide provides steps based on Amazon’s policies and agreements to help you navigate this situation.
Analysis: Determine whether the issue is related to copyright, trademark, patent infringement, or counterfeit goods. Identify the specific products involved.
Below is the Intellectual Property Policy for Sellers
Amazon’s Intellectual Property Policy provides guidance on avoiding IP violations, such as:
Copyright Infringement: Using original works without permission.
Trademark Infringement: Unauthorized use of brand names or logos.
Patent Infringement: Selling products with patented designs or technology without authorization.
Counterfeit Products: Listing and selling imitation items.
Now Draft Your Plan of Action (POA)
Root Cause Analysis: Clearly explain the issue.
Immediate Corrective Actions: Detail steps taken to address it.
Preventive Measures: Outline future preventive actions.
Supporting Evidence: Attach relevant documents.
Additional Preventive Measures.
