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Seller_lrDkES2zM2Cso

Amazon customer left me negative feedback for item not received,

A customer left me a negative feedback because item not arrived via USPS. I lost my item and expense for the label and negative feedback. i called help desk to help me but no help.

order 112-6406220-8470649

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4 risposte
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Seller_lrDkES2zM2Cso

Amazon customer left me negative feedback for item not received,

A customer left me a negative feedback because item not arrived via USPS. I lost my item and expense for the label and negative feedback. i called help desk to help me but no help.

order 112-6406220-8470649

00
61 visualizzazioni
4 risposte
Rispondi
4 risposte
user profile
Quincy_Amazon
In risposta al post di: Seller_lrDkES2zM2Cso

Hello @Seller_lrDkES2zM2Cso

Thank you for posting your inquiry to the Forums.

I looked into the case that you provided and have found that this feedback is not eligible for removal. The reason is because the feedback provided is regarding the item arriving damaged and as this order was seller-fulfilled, it is the seller's responsibility to ensure that the item is packaged appropriately to mitigate damage.

For future reference, Amazon can only remove feedback in the following cases:

  • The feedback includes words commonly understood to be obscene or profane.
  • The feedback includes seller-specific, personally identifiable information, including email addresses, full names, or telephone numbers.
  • The entire feedback comment is a product review.

Please feel free to review this help page that provides additional detail regarding buyer feedback removal.

Regards,

Quincy_Amazon

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Seller_lrDkES2zM2Cso

Amazon customer left me negative feedback for item not received,

A customer left me a negative feedback because item not arrived via USPS. I lost my item and expense for the label and negative feedback. i called help desk to help me but no help.

order 112-6406220-8470649

61 visualizzazioni
4 risposte
00
Rispondi
user profile
Seller_lrDkES2zM2Cso

Amazon customer left me negative feedback for item not received,

A customer left me a negative feedback because item not arrived via USPS. I lost my item and expense for the label and negative feedback. i called help desk to help me but no help.

order 112-6406220-8470649

00
61 visualizzazioni
4 risposte
Rispondi
user profile

Amazon customer left me negative feedback for item not received,

di Seller_lrDkES2zM2Cso

A customer left me a negative feedback because item not arrived via USPS. I lost my item and expense for the label and negative feedback. i called help desk to help me but no help.

order 112-6406220-8470649

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Quincy_Amazon
In risposta al post di: Seller_lrDkES2zM2Cso

Hello @Seller_lrDkES2zM2Cso

Thank you for posting your inquiry to the Forums.

I looked into the case that you provided and have found that this feedback is not eligible for removal. The reason is because the feedback provided is regarding the item arriving damaged and as this order was seller-fulfilled, it is the seller's responsibility to ensure that the item is packaged appropriately to mitigate damage.

For future reference, Amazon can only remove feedback in the following cases:

  • The feedback includes words commonly understood to be obscene or profane.
  • The feedback includes seller-specific, personally identifiable information, including email addresses, full names, or telephone numbers.
  • The entire feedback comment is a product review.

Please feel free to review this help page that provides additional detail regarding buyer feedback removal.

Regards,

Quincy_Amazon

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Segui questa discussione per ricevere notifiche sulle nuove attività
user profile
Quincy_Amazon
In risposta al post di: Seller_lrDkES2zM2Cso

Hello @Seller_lrDkES2zM2Cso

Thank you for posting your inquiry to the Forums.

I looked into the case that you provided and have found that this feedback is not eligible for removal. The reason is because the feedback provided is regarding the item arriving damaged and as this order was seller-fulfilled, it is the seller's responsibility to ensure that the item is packaged appropriately to mitigate damage.

For future reference, Amazon can only remove feedback in the following cases:

  • The feedback includes words commonly understood to be obscene or profane.
  • The feedback includes seller-specific, personally identifiable information, including email addresses, full names, or telephone numbers.
  • The entire feedback comment is a product review.

Please feel free to review this help page that provides additional detail regarding buyer feedback removal.

Regards,

Quincy_Amazon

00
user profile
Quincy_Amazon
In risposta al post di: Seller_lrDkES2zM2Cso

Hello @Seller_lrDkES2zM2Cso

Thank you for posting your inquiry to the Forums.

I looked into the case that you provided and have found that this feedback is not eligible for removal. The reason is because the feedback provided is regarding the item arriving damaged and as this order was seller-fulfilled, it is the seller's responsibility to ensure that the item is packaged appropriately to mitigate damage.

For future reference, Amazon can only remove feedback in the following cases:

  • The feedback includes words commonly understood to be obscene or profane.
  • The feedback includes seller-specific, personally identifiable information, including email addresses, full names, or telephone numbers.
  • The entire feedback comment is a product review.

Please feel free to review this help page that provides additional detail regarding buyer feedback removal.

Regards,

Quincy_Amazon

00
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