My account has been deactivated and I never even listed a product
Hello everyone,
my account has recently been deactivated due to Amazon not being able to verify my information. I looked at all the information Amazon requires and everything appears as "successfully validated" but my account is still deactivated. Amazon has asked me to send them a utility bill, which I did, with all the required information to verify the business. I am not sure what else to do
if there are any Amazon mods here, please help. Case number is 15097364921
thank you for your time!
My account has been deactivated and I never even listed a product
Hello everyone,
my account has recently been deactivated due to Amazon not being able to verify my information. I looked at all the information Amazon requires and everything appears as "successfully validated" but my account is still deactivated. Amazon has asked me to send them a utility bill, which I did, with all the required information to verify the business. I am not sure what else to do
if there are any Amazon mods here, please help. Case number is 15097364921
thank you for your time!
12 risposte
Seller_OvL8C4BJWiuS9
Two main reasons: Address and name has to match EXACTLY to what you used ti sign up with. Also, you need a valid credit card and not a debit card.
Seller_LyYw7fQRKc5G7
The utility bill is the second of three layers of verification that a seller has to go through. Search account verification in seller university or seller help and read what comes up.
Seller_rI7BZIczK8iAC
Copy and paste Amazon's email here. It may have nothing to do with your utility bill, have seen this many times. Without that message nobody can give you an advice.
Atlas_Amazon
Hello @Seller_jJhNCNW1ObWTG
Thank you for the information provided regarding the issues on the account. I understand that our team needed to review your information due to concerning activity on the account. You mention having provided a utility bill, as mentioned by @Seller_OvL8C4BJWiuS9, the bill will need to match what you have on your seller central account.
The messaging you received will be indicative that the information was unable to be verified. Do you have any other documents or information that you could provide? We would advise against providing documentation that has already been rejected by our team.
Has our team made any requests for any other steps to be taken or information to be provided? Please continue to refer to this thread with any future questions or updates regarding this situation.
Best,
Atlas
