Urgent: Orders Stuck on "Pending" - Seeking Advice!
Hello Seller Central Community,
I hope you can help with a pressing issue. My last five orders are stuck on "pending," causing delays and concern for my business.
Key points:
1. **Issue:** Recent orders stuck on "pending."
2. **Concerns:** Orders not progressing, impacting business operations.
I've tried:
- Checking Inventory.
- Verifying Payment Settings.
- Communicating with Customers.
Despite these efforts, the problem persists. Any insights or shared experiences would be invaluable. How can I resolve this?
Best,
Mabanu
Urgent: Orders Stuck on "Pending" - Seeking Advice!
Hello Seller Central Community,
I hope you can help with a pressing issue. My last five orders are stuck on "pending," causing delays and concern for my business.
Key points:
1. **Issue:** Recent orders stuck on "pending."
2. **Concerns:** Orders not progressing, impacting business operations.
I've tried:
- Checking Inventory.
- Verifying Payment Settings.
- Communicating with Customers.
Despite these efforts, the problem persists. Any insights or shared experiences would be invaluable. How can I resolve this?
Best,
Mabanu
2 risposte
Seller_OvL8C4BJWiuS9
You can't do anything about pending orders. You have to wait until they either go through or fall off (each pending order has 7 days to fix the payment issue and 3 chances, which equals 21 days).
Rose_Amazon
Hi @Mabanu,
Thanks for the post.
For FBA orders there are a few FC-specific reasons that may cause pending orders. Also Pending Orders can take anywhere from a few minutes to 21 days, or longer on some occasions.
Best regards and have a good weekend.
Rose_Amazon