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Seller_0zRYBjGgmc4jk

Amazon Wallet Holding Funds

The Amazon Seller's Wallet has been holding my funds hostage since 3/5. (that's 23 days and two disbursements and counting). No one has explained why. The transfer option is unavailable and there are no answers as to when I will receive the funds that I have been counting on. These are funds that have been held for the appropriate amount of days and were for some reason disbursed to my seller's wallet. I have opened numerous tickets and called numerous times. They keep saying 3-5 business days and then 24hrs and then and then and then! I've asked to wait on the phone to be transferred to someone who knows the answers and the agents say the transfers to supervisors are approved followed by them disconnecting the phone call! Do I need a third party to intervene to help me? How have others gotten help?

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Seller_0zRYBjGgmc4jk

Amazon Wallet Holding Funds

The Amazon Seller's Wallet has been holding my funds hostage since 3/5. (that's 23 days and two disbursements and counting). No one has explained why. The transfer option is unavailable and there are no answers as to when I will receive the funds that I have been counting on. These are funds that have been held for the appropriate amount of days and were for some reason disbursed to my seller's wallet. I have opened numerous tickets and called numerous times. They keep saying 3-5 business days and then 24hrs and then and then and then! I've asked to wait on the phone to be transferred to someone who knows the answers and the agents say the transfers to supervisors are approved followed by them disconnecting the phone call! Do I need a third party to intervene to help me? How have others gotten help?

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Seller_0zRYBjGgmc4jk
In risposta al post di: Seller_0zRYBjGgmc4jk

The funds were already put through the holding time and disbursed from my seller's account to my wallet in instead of my bank account.

Yes, my account is in good standing with no outstanding issues.

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Steve_Amazon
In risposta al post di: Seller_0zRYBjGgmc4jk

Hi @Seller_0zRYBjGgmc4jk,

Steve from Amazon here, thank you for reaching out. I have engaged an internal team to further review this situation and to provide guidance.

I will provide updates as I get them, however you may be contacted directly by the escalation team so please be on the lookout for that as well.

Thanks,

Steve

10
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Seller_0zRYBjGgmc4jk

Amazon Wallet Holding Funds

The Amazon Seller's Wallet has been holding my funds hostage since 3/5. (that's 23 days and two disbursements and counting). No one has explained why. The transfer option is unavailable and there are no answers as to when I will receive the funds that I have been counting on. These are funds that have been held for the appropriate amount of days and were for some reason disbursed to my seller's wallet. I have opened numerous tickets and called numerous times. They keep saying 3-5 business days and then 24hrs and then and then and then! I've asked to wait on the phone to be transferred to someone who knows the answers and the agents say the transfers to supervisors are approved followed by them disconnecting the phone call! Do I need a third party to intervene to help me? How have others gotten help?

27 visualizzazioni
4 risposte
10
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user profile
Seller_0zRYBjGgmc4jk

Amazon Wallet Holding Funds

The Amazon Seller's Wallet has been holding my funds hostage since 3/5. (that's 23 days and two disbursements and counting). No one has explained why. The transfer option is unavailable and there are no answers as to when I will receive the funds that I have been counting on. These are funds that have been held for the appropriate amount of days and were for some reason disbursed to my seller's wallet. I have opened numerous tickets and called numerous times. They keep saying 3-5 business days and then 24hrs and then and then and then! I've asked to wait on the phone to be transferred to someone who knows the answers and the agents say the transfers to supervisors are approved followed by them disconnecting the phone call! Do I need a third party to intervene to help me? How have others gotten help?

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Amazon Wallet Holding Funds

di Seller_0zRYBjGgmc4jk

The Amazon Seller's Wallet has been holding my funds hostage since 3/5. (that's 23 days and two disbursements and counting). No one has explained why. The transfer option is unavailable and there are no answers as to when I will receive the funds that I have been counting on. These are funds that have been held for the appropriate amount of days and were for some reason disbursed to my seller's wallet. I have opened numerous tickets and called numerous times. They keep saying 3-5 business days and then 24hrs and then and then and then! I've asked to wait on the phone to be transferred to someone who knows the answers and the agents say the transfers to supervisors are approved followed by them disconnecting the phone call! Do I need a third party to intervene to help me? How have others gotten help?

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Seller_0zRYBjGgmc4jk
In risposta al post di: Seller_0zRYBjGgmc4jk

The funds were already put through the holding time and disbursed from my seller's account to my wallet in instead of my bank account.

Yes, my account is in good standing with no outstanding issues.

10
user profile
Steve_Amazon
In risposta al post di: Seller_0zRYBjGgmc4jk

Hi @Seller_0zRYBjGgmc4jk,

Steve from Amazon here, thank you for reaching out. I have engaged an internal team to further review this situation and to provide guidance.

I will provide updates as I get them, however you may be contacted directly by the escalation team so please be on the lookout for that as well.

Thanks,

Steve

10
Segui questa discussione per ricevere notifiche sulle nuove attività
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Seller_0zRYBjGgmc4jk
In risposta al post di: Seller_0zRYBjGgmc4jk

The funds were already put through the holding time and disbursed from my seller's account to my wallet in instead of my bank account.

Yes, my account is in good standing with no outstanding issues.

10
user profile
Seller_0zRYBjGgmc4jk
In risposta al post di: Seller_0zRYBjGgmc4jk

The funds were already put through the holding time and disbursed from my seller's account to my wallet in instead of my bank account.

Yes, my account is in good standing with no outstanding issues.

10
Rispondi
user profile
Steve_Amazon
In risposta al post di: Seller_0zRYBjGgmc4jk

Hi @Seller_0zRYBjGgmc4jk,

Steve from Amazon here, thank you for reaching out. I have engaged an internal team to further review this situation and to provide guidance.

I will provide updates as I get them, however you may be contacted directly by the escalation team so please be on the lookout for that as well.

Thanks,

Steve

10
user profile
Steve_Amazon
In risposta al post di: Seller_0zRYBjGgmc4jk

Hi @Seller_0zRYBjGgmc4jk,

Steve from Amazon here, thank you for reaching out. I have engaged an internal team to further review this situation and to provide guidance.

I will provide updates as I get them, however you may be contacted directly by the escalation team so please be on the lookout for that as well.

Thanks,

Steve

10
Rispondi
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