Price Error -Unjust Deactivation of Listings – Need Advice
Hi everyone,
I’m facing a frustrating issue with Amazon regarding two of my ASINs, and I wanted to share my experience to get advice from the community.
It started with ASIN B0DL9SKRCH, which was flagged and deactivated due to a “potential high pricing error.” I submitted extensive evidence to prove that my pricing was fair and aligned with Amazon’s Marketplace Fair Pricing policy. This included:
• A detailed cost breakdown of my product, which factors in procurement, shipping, repacking labor, fulfillment, and other associated costs.
• A comparison with my active listing (ASIN B0DL4TV8BN) that had the same product in a different color, identical pricing, and had been successfully selling for over a month without issues.
Rather than resolving the issue with ASIN B0DL9SKRCH, Amazon decided to deactivate ASIN B0DL4TV8BN as well—my active and fully compliant listing! This action seems completely unjustified since ASIN B0DL4TV8BN was originally provided as evidence of compliance, not as part of the problem.
Amazon’s Leadership team responded, claiming the listings violated their Marketplace Fair Pricing policy, but no specific evidence or explanation was provided beyond a link to generic resources. This decision has:
1. Impacted my business operations significantly.
2. Resulted in unnecessary costs for packing and shipping inventory for listings that were unfairly deactivated.
3. Left me with no clarity on how these listings violate any policies.
At this point, I’ve requested escalation to a senior leadership team and a complete review of both ASINs. I’m also requesting reimbursement for the costs I’ve incurred due to these deactivations.
Has anyone else faced similar issues with pricing alerts or unjust deactivations? What steps can I take to ensure Amazon properly reviews this case?
Your advice and feedback would mean a lot.
Thank you,
Javier
Price Error -Unjust Deactivation of Listings – Need Advice
Hi everyone,
I’m facing a frustrating issue with Amazon regarding two of my ASINs, and I wanted to share my experience to get advice from the community.
It started with ASIN B0DL9SKRCH, which was flagged and deactivated due to a “potential high pricing error.” I submitted extensive evidence to prove that my pricing was fair and aligned with Amazon’s Marketplace Fair Pricing policy. This included:
• A detailed cost breakdown of my product, which factors in procurement, shipping, repacking labor, fulfillment, and other associated costs.
• A comparison with my active listing (ASIN B0DL4TV8BN) that had the same product in a different color, identical pricing, and had been successfully selling for over a month without issues.
Rather than resolving the issue with ASIN B0DL9SKRCH, Amazon decided to deactivate ASIN B0DL4TV8BN as well—my active and fully compliant listing! This action seems completely unjustified since ASIN B0DL4TV8BN was originally provided as evidence of compliance, not as part of the problem.
Amazon’s Leadership team responded, claiming the listings violated their Marketplace Fair Pricing policy, but no specific evidence or explanation was provided beyond a link to generic resources. This decision has:
1. Impacted my business operations significantly.
2. Resulted in unnecessary costs for packing and shipping inventory for listings that were unfairly deactivated.
3. Left me with no clarity on how these listings violate any policies.
At this point, I’ve requested escalation to a senior leadership team and a complete review of both ASINs. I’m also requesting reimbursement for the costs I’ve incurred due to these deactivations.
Has anyone else faced similar issues with pricing alerts or unjust deactivations? What steps can I take to ensure Amazon properly reviews this case?
Your advice and feedback would mean a lot.
Thank you,
Javier
4 risposte
Seller_CW0P5hgbsiqWX
1. First of all, you are not dealing with a real person, you are dealing with an Auto-Bot who has no real idea of what the asking price should be. Auto-Bots always apply a One-Size-Fits-All action.
2. Asking Seller support for help will be useless, because they have no control over the Auto-Bots anywhere on the site.
3. To get your price point where you want it to be, you have to think like an Auto-Bot and act like an Auto-Bot.
4. I'll share with you the secret that works for us but will delete this in 24 hours. This is because once the auto-bot's programmer get wind of it, it will not work.
The key word in the notification is Potential. Change the price three times and wait for another notice to come from Amazon. On the first attempt make it higher that the original. On the second attempt, make the price lower than the original. Both of these will be rejected. On the third attempt, put the price where you want it to stay. The bot seems to let it stay there now. You demonstrated to the Auto-Bot that you did look into the pricing and your asking price is correct.
Seller_4zBzdtgCyS9EI
Amazon does not care about this. They look at the pricing of items that are very similar, or even the same as yours under different brand names
Well, that was a big mistake. You can't tell them they are wrong, because they let you do it on another listing.....
Yeah, I'd have told you so, if it wasn't already too late...
