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Seller_qGwhZ3kMtHSLa

UPS next day packages delayed what to do??

Out of 10, 3 packages are always delay with UPS next day air.

Customer paid for next day shipping service, We shipped it same day UPS picked up it same day, however package didn't got delivered next day, it got delivered after 3 days. Below is my questions i need help for

1) How to get refund on those services? I know i can call ups and they can refund the money, however we are using buy shipping option, so technically we are using amazon account, So if UPS refund the money it will go to amazon ups account. How do I get reimbursed for it?

2) If packages are delivered late customer open AtoZ claim will it go against me?

Thank you for your valuable time for assisting me in this matter.

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Seller_qGwhZ3kMtHSLa

UPS next day packages delayed what to do??

Out of 10, 3 packages are always delay with UPS next day air.

Customer paid for next day shipping service, We shipped it same day UPS picked up it same day, however package didn't got delivered next day, it got delivered after 3 days. Below is my questions i need help for

1) How to get refund on those services? I know i can call ups and they can refund the money, however we are using buy shipping option, so technically we are using amazon account, So if UPS refund the money it will go to amazon ups account. How do I get reimbursed for it?

2) If packages are delivered late customer open AtoZ claim will it go against me?

Thank you for your valuable time for assisting me in this matter.

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Bryce_Amazon
In risposta al post di: Seller_qGwhZ3kMtHSLa

Good morning @Seller_qGwhZ3kMtHSLa,

Welcome back, happy to jump in here with some resources for you!

user profile
Seller_qGwhZ3kMtHSLa
1) How to get refund on those services? I know i can call ups and they can refund the money, however we are using buy shipping option, so technically we are using amazon account, So if UPS refund the money it will go to amazon ups account. How do I get reimbursed for it?
Visualizza post

You can follow the steps here to request a Buy Shipping refund.

user profile
Seller_qGwhZ3kMtHSLa
2) If packages are delivered late customer open AtoZ claim will it go against me?
Visualizza post

If you get an A-to-Z claim for these orders, I recommend appealing using this template from one of our long-time community members:

"This claim meets all requirements to be covered under Amazon's Buy Shipping Guarantee.

* ship-by date on the order was X

* order was shipped X with shipping purchased from Amazon (X tracking XXXX)

* carrier scan shows they took possession of the package on X, so the order was shipped on time

* carrier tracking shows that the order was delivered on X, so the order was delivered on time -

Since the order was shipped on time and shipping was purchased through Amazon's buy shipping, it qualifies to be covered under Amazon's buy shipping guarantee. A-Z claim should be funded by Amazon and not count against our ODR."

Let me know if you have any other questions!

- Bryce

20
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user profile
Seller_qGwhZ3kMtHSLa

UPS next day packages delayed what to do??

Out of 10, 3 packages are always delay with UPS next day air.

Customer paid for next day shipping service, We shipped it same day UPS picked up it same day, however package didn't got delivered next day, it got delivered after 3 days. Below is my questions i need help for

1) How to get refund on those services? I know i can call ups and they can refund the money, however we are using buy shipping option, so technically we are using amazon account, So if UPS refund the money it will go to amazon ups account. How do I get reimbursed for it?

2) If packages are delivered late customer open AtoZ claim will it go against me?

Thank you for your valuable time for assisting me in this matter.

48 visualizzazioni
1 risposta
00
Rispondi
user profile
Seller_qGwhZ3kMtHSLa

UPS next day packages delayed what to do??

Out of 10, 3 packages are always delay with UPS next day air.

Customer paid for next day shipping service, We shipped it same day UPS picked up it same day, however package didn't got delivered next day, it got delivered after 3 days. Below is my questions i need help for

1) How to get refund on those services? I know i can call ups and they can refund the money, however we are using buy shipping option, so technically we are using amazon account, So if UPS refund the money it will go to amazon ups account. How do I get reimbursed for it?

2) If packages are delivered late customer open AtoZ claim will it go against me?

Thank you for your valuable time for assisting me in this matter.

00
48 visualizzazioni
1 risposta
Rispondi
user profile

UPS next day packages delayed what to do??

di Seller_qGwhZ3kMtHSLa

Out of 10, 3 packages are always delay with UPS next day air.

Customer paid for next day shipping service, We shipped it same day UPS picked up it same day, however package didn't got delivered next day, it got delivered after 3 days. Below is my questions i need help for

1) How to get refund on those services? I know i can call ups and they can refund the money, however we are using buy shipping option, so technically we are using amazon account, So if UPS refund the money it will go to amazon ups account. How do I get reimbursed for it?

2) If packages are delivered late customer open AtoZ claim will it go against me?

Thank you for your valuable time for assisting me in this matter.

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Bryce_Amazon
In risposta al post di: Seller_qGwhZ3kMtHSLa

Good morning @Seller_qGwhZ3kMtHSLa,

Welcome back, happy to jump in here with some resources for you!

user profile
Seller_qGwhZ3kMtHSLa
1) How to get refund on those services? I know i can call ups and they can refund the money, however we are using buy shipping option, so technically we are using amazon account, So if UPS refund the money it will go to amazon ups account. How do I get reimbursed for it?
Visualizza post

You can follow the steps here to request a Buy Shipping refund.

user profile
Seller_qGwhZ3kMtHSLa
2) If packages are delivered late customer open AtoZ claim will it go against me?
Visualizza post

If you get an A-to-Z claim for these orders, I recommend appealing using this template from one of our long-time community members:

"This claim meets all requirements to be covered under Amazon's Buy Shipping Guarantee.

* ship-by date on the order was X

* order was shipped X with shipping purchased from Amazon (X tracking XXXX)

* carrier scan shows they took possession of the package on X, so the order was shipped on time

* carrier tracking shows that the order was delivered on X, so the order was delivered on time -

Since the order was shipped on time and shipping was purchased through Amazon's buy shipping, it qualifies to be covered under Amazon's buy shipping guarantee. A-Z claim should be funded by Amazon and not count against our ODR."

Let me know if you have any other questions!

- Bryce

20
Segui questa discussione per ricevere notifiche sulle nuove attività
user profile
Bryce_Amazon
In risposta al post di: Seller_qGwhZ3kMtHSLa

Good morning @Seller_qGwhZ3kMtHSLa,

Welcome back, happy to jump in here with some resources for you!

user profile
Seller_qGwhZ3kMtHSLa
1) How to get refund on those services? I know i can call ups and they can refund the money, however we are using buy shipping option, so technically we are using amazon account, So if UPS refund the money it will go to amazon ups account. How do I get reimbursed for it?
Visualizza post

You can follow the steps here to request a Buy Shipping refund.

user profile
Seller_qGwhZ3kMtHSLa
2) If packages are delivered late customer open AtoZ claim will it go against me?
Visualizza post

If you get an A-to-Z claim for these orders, I recommend appealing using this template from one of our long-time community members:

"This claim meets all requirements to be covered under Amazon's Buy Shipping Guarantee.

* ship-by date on the order was X

* order was shipped X with shipping purchased from Amazon (X tracking XXXX)

* carrier scan shows they took possession of the package on X, so the order was shipped on time

* carrier tracking shows that the order was delivered on X, so the order was delivered on time -

Since the order was shipped on time and shipping was purchased through Amazon's buy shipping, it qualifies to be covered under Amazon's buy shipping guarantee. A-Z claim should be funded by Amazon and not count against our ODR."

Let me know if you have any other questions!

- Bryce

20
user profile
Bryce_Amazon
In risposta al post di: Seller_qGwhZ3kMtHSLa

Good morning @Seller_qGwhZ3kMtHSLa,

Welcome back, happy to jump in here with some resources for you!

user profile
Seller_qGwhZ3kMtHSLa
1) How to get refund on those services? I know i can call ups and they can refund the money, however we are using buy shipping option, so technically we are using amazon account, So if UPS refund the money it will go to amazon ups account. How do I get reimbursed for it?
Visualizza post

You can follow the steps here to request a Buy Shipping refund.

user profile
Seller_qGwhZ3kMtHSLa
2) If packages are delivered late customer open AtoZ claim will it go against me?
Visualizza post

If you get an A-to-Z claim for these orders, I recommend appealing using this template from one of our long-time community members:

"This claim meets all requirements to be covered under Amazon's Buy Shipping Guarantee.

* ship-by date on the order was X

* order was shipped X with shipping purchased from Amazon (X tracking XXXX)

* carrier scan shows they took possession of the package on X, so the order was shipped on time

* carrier tracking shows that the order was delivered on X, so the order was delivered on time -

Since the order was shipped on time and shipping was purchased through Amazon's buy shipping, it qualifies to be covered under Amazon's buy shipping guarantee. A-Z claim should be funded by Amazon and not count against our ODR."

Let me know if you have any other questions!

- Bryce

20
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