Another A to Z Claim Of item not retrned and amazon sided with buyer
Customer bought an item from us, we shipped using amazon buy shipping. Customer initiated a return and opened an A-To-Z claim (instant approval), we stated customer did not return the item and refund will be issues once the item is returned. Customer sends us an empty package after about 1 week, we stated in the claim customer sent empty package and created a support case to send images and referenced the case ID to the appeal.
Case ID: 14786801961
Order ID:112-8879391-0762633
Any support from amazon team would be appreciated.
@Dominic_Amazon @Micah_Amazon@Tatiana_Amazon @Quincy_Amazon
Another A to Z Claim Of item not retrned and amazon sided with buyer
Customer bought an item from us, we shipped using amazon buy shipping. Customer initiated a return and opened an A-To-Z claim (instant approval), we stated customer did not return the item and refund will be issues once the item is returned. Customer sends us an empty package after about 1 week, we stated in the claim customer sent empty package and created a support case to send images and referenced the case ID to the appeal.
Case ID: 14786801961
Order ID:112-8879391-0762633
Any support from amazon team would be appreciated.
@Dominic_Amazon @Micah_Amazon@Tatiana_Amazon @Quincy_Amazon
4 risposte
Roberto_Amazon
Hello @Seller_GGxfoKrwLEQEP
This is Roberto. Thank you for using our Forums.
I have looked into the details of the Order and your appeal is still under review by our A-Z Claims team, we can't step in until the claim has reached a final resolution. If the appeal is denied, feel free to comment on this same thread and I will review it further.
Best,
Roberto
Roberto_Amazon
Hello @Seller_GGxfoKrwLEQEP
I am currently evaluating the details of this claim to determine next steps. I will reply to this post once I have an update.
Roberto
