why I can't re apply for brand registry?
Hello I'm trying to re apply for brand registry after I've been rejected, case has been closed for about 2 weeks and it still says under review! can someone please help me? case #17043975341
and by the way I got standart rejected mail, didn't give me any specific reason. And I've been waiting more than 2 weeks now! I sold my first product already but still struggling with this issue. AND NO ONE HELPED ME!!!!!!!!!!!!
I sent several email to my business development assistance, she didn't even respond yet.
why I can't re apply for brand registry?
Hello I'm trying to re apply for brand registry after I've been rejected, case has been closed for about 2 weeks and it still says under review! can someone please help me? case #17043975341
and by the way I got standart rejected mail, didn't give me any specific reason. And I've been waiting more than 2 weeks now! I sold my first product already but still struggling with this issue. AND NO ONE HELPED ME!!!!!!!!!!!!
I sent several email to my business development assistance, she didn't even respond yet.
36 risposte
Seller_CW0P5hgbsiqWX
OP: "AND NO ONE HELPED ME"
This is how Amazon thinks. When you were in High School and turned in an assignment, the teacher would review the work, and return it saying, “X, Y, and Z are missing, go fix it, turn it in again, and it will be correct”.
Now when you are in college and turn in an assignment for review, the instructor returns it and says, “it is not right, do it over”.
Can you see the difference? In High School the student is told what to do. Basically, the student has to use no internal thought process. Now in college, the student is told nothing about how to correct the situation, what may be missing, or what should be omitted. A much high thought process is required to solve the problem. This method Forces deep self-introspection before a second submission is turned in.
It is quite evident that Amazon EXPECTS and REQUIRES the Sellers to show they have given deep thought to the total situation before applying. As you found out, Amazon is not going to tell you the corrections that need to be made.
Does your brand really exist in the real world?
Amazon only offers sellers a platform to sell their brand on. Amazon does not tell you how to create a brand, Amazon expects you have already created a brand to sell on the site. Does your brand really exist in the real world before coming to Amazon to sell it or are you trying to start a brand by using the Amazon Site. That is the difference, and it is easy for Amazon to tell.
1. If your brand product really exists in the real world, your products will have already met all US standards. This includes, packaging (child safety warnings, metal content, made in what country, warranty info, expirations, contact info, etc......as it pertains to the item sold), have all COC's necessary on file in your brand/company name, have GS1 registered UPC's in your business name on the product, even have MSDS's on hand in your company/brand name, just to start. Your own brand URL where customers can purchase your product line is always helpful but not necessary. In addition, it is always helpful to be able to show retailers around the country who carry your line of products. USTPO registered Trademark should not be pending, but the final determination document. When you were approved by your Liability Insurance Company, they asked for all of the same information prior to issuing the policy, so what Amazon asks for is no different.
2. Now if your brand does not exist, any one of these can cause a problem in selling.
- Are you approved to sell in the category?
- Are you approved to sell the product?
- Does your actual product have your Brand Name permanently affixed on it?
- Your UPC must match the GS1 data base in your brand name and product.
- Don’t request a UPC exemption when you are a manufacturer?
- Does your packaging meet US standards?
- Does your product have proper labeling and packaging for sale in the USA in an easy-to-read format?
- Are the quality of your photo's impressive?
- Do you have all COC’s that may be necessary, issued from a USA based Lab?
- Do you have the PENDING or FINAL SECESSION from USTPO attesting that your Brand is now yours?
- Have you applied for and received a Liability Insurance Policy on the product and your business?
Seller_kIukTwdhvntAp
You will need a MOD to intervene and ask the Brand Registry team to close the one so you can refile.
Hey guys -- any help with closing it so they can reapply? Case number included above!
@CR_Amazon
@Jim_Amazon
@Stevie_Amazon
@SEAmod
@KJ_Amazon
@Nikki_Amazon
@Christine_Amazon
CR_Amazon
Hi there @Seller_xcoRlvtPE8Esi
My name is CR and wanted to quickly hop in here. I am going to connect with a fellow community manager on my end to see if we can get you some additional details here.
Please be patient while I engage with them and see what we can find out for you here.
CR_Amazon
Sandy_Amazon
Hi @Seller_xcoRlvtPE8Esi
My name is Sandy from the Community manager team.
Based on my investigations, your application was declined due to business verification issues. The reason I believe for this is because your trademark shows a different business name than what you provided in the documents.
REV ********* vs ADMIRAL *****...(full names are hidden for security purposes)
However, you also state that you provided the wrong brand name in the case. Even though we pass the business verification through the appeal process (if I escalate) your application will be declined due to this reason.
Would you like me to try and escalate to the brand team to cancel and decline your application fully so this will allow you to start over?
Please let me know if that's okay
Sandy
Sandy_Amazon
Hello @Seller_xcoRlvtPE8Esi
I have some updates from the brand team. Please see below.
The application is currently in pending state as the seller's account is found to be ineligible for Brand Registry at this point of time. Please have the seller appeal.
Due to this, I have contacted brand verification teams internally to see if they can provide guidance on next steps as you sent the appeal already and was declined. Once I have further updates I will let you know.
Thank you for your patience.
Sandy