Account Deactivated Due to Section 3 - Due to Invoice Verification
Hello Sellers & Admin,
I am currently facing an issue regarding the deactivation of my account due to a Section 3 policy violation. I purchased my products from an authorized distributor, and I have confirmed their authorization directly with the brand via email. I have also submitted a valid invoice that highlights all the required details as per Amazon’s requests, including the following:
- Invoice date and sales volume.
- Supplier’s contact information (name, phone number, address, and website).
- Product descriptions and UPC (As ASIN is not mentioned on the invoice) highlighted
However, my appeals have been repeatedly denied, and my invoices are not being accepted. The repeated feedback from Amazon states:
"We cannot accept this invoice because we are unable to verify the transaction with the supplier. Please note that documents must be authentic and unaltered in order to be verified."
I have also reached out to my distributor, who confirmed that they have not been contacted by Amazon for verification. This situation has left me stuck and unsure of how to proceed.
Could you please guide me on:
1. How I can ensure my invoice meets Amazon’s requirements for verification?
2. Whether there are additional steps or documents I can provide to support my appeal?
3. Any advice on resolving this matter so my account can be reactivated?
P.S my account Health is 200 no violation reported yet.
Account Deactivated Due to Section 3 - Due to Invoice Verification
Hello Sellers & Admin,
I am currently facing an issue regarding the deactivation of my account due to a Section 3 policy violation. I purchased my products from an authorized distributor, and I have confirmed their authorization directly with the brand via email. I have also submitted a valid invoice that highlights all the required details as per Amazon’s requests, including the following:
- Invoice date and sales volume.
- Supplier’s contact information (name, phone number, address, and website).
- Product descriptions and UPC (As ASIN is not mentioned on the invoice) highlighted
However, my appeals have been repeatedly denied, and my invoices are not being accepted. The repeated feedback from Amazon states:
"We cannot accept this invoice because we are unable to verify the transaction with the supplier. Please note that documents must be authentic and unaltered in order to be verified."
I have also reached out to my distributor, who confirmed that they have not been contacted by Amazon for verification. This situation has left me stuck and unsure of how to proceed.
Could you please guide me on:
1. How I can ensure my invoice meets Amazon’s requirements for verification?
2. Whether there are additional steps or documents I can provide to support my appeal?
3. Any advice on resolving this matter so my account can be reactivated?
P.S my account Health is 200 no violation reported yet.
4 risposte
Seller_rI7BZIczK8iAC
If that means that YOU highlighted it with yellow color that could be the reason of the refusal.
You have to copy your invoice, scan and send. MAYBE that's enough. Very often although Amazon (on behalf of the brand owner) also asks a "Letter of Authorization" directly from the brand owner allowing you to sell on Amazon.
CR_Amazon
@Seller_3an7XXKmeXRgs
Hi there, I wanted to quickly hop in here to provide you with some resources to review that were brought up above.
- Guidelines to Sourcing
- Sourcing Playbook
- Invoice Requirements
- Letter of Authorization
- Responsible Sourcing Documentation Request Requirements
CR_Amazon
