Our US site was deactivated by our own Italian site.
Our US site account was deactivated, and we found out that our Italian site was deactivated and associated with our North American site, which led to the deactivation of our North American site as well.
After communicating with the customer service, we were told that we could activate and restore the account of the Italian site before applying for the activation and restoration of the North American site.
We followed this method to find out why the Italian site was deactivated. Through the bundled email address and performance notifications, we could not find any specific notifications or emails about the deactivation, and the only abnormality was the account status, which told us that the deposit account was abnormal. No other issues could be found. So we updated the deposit account and submitted POA improvement report according to this issue, but after 20 days of submitting the report, there is still no response, it is always "We have received the information you submitted. We are in the process of evaluating it".
I don't know why it took so long to get back to us. There is no channel for phone communication in Italy, only this one channel, which is very slow and inefficient.
Confused about this issue is, I do not know why the Italian site will be deactivated, we registered 5 years ago, the account, mainly to open the U.S. site, the European site, we did not intend to open, then just opened a personal seller account, we did not ship to Europe FBA, and did not sell any products in Europe, I do not know what the reason was deactivated. At that time, there is not much experience, because there is no shipment, no sales, all usually did not pay attention to the European account, until the customer service prompted us to say that the Italian site was deactivated, we went to log on to the European station to check the situation, so far can not be sure of the specific reasons for the deactivation is not the problem of deposit account anomalies.
Here feel, this association is very unscientific, if the seller temporarily do not want to open other sites, just accidentally opened a personal account, and did not send FBA, no sales of products, in this case, the account has a problem, then, will be associated with their own normal operation of other sites, which is somewhat incomprehensible. In this case, we can only try not to open the global site, which can only find trouble for themselves.
Now this situation, resulting in our U.S. station account deactivation, all the goods in the FBA can not be sold, all the functions are gone, there are FBA goods in transit, the account of the funds have been frozen, which is a very big loss.
Now the Italian station's complaint has not been able to get a reply to activate, the U.S. station will not be able to activate the conditions, do not know what better channels, very anxious. We have been honest and diligent in accordance with the rules of the platform to operate the store, the performance of the U.S. station has been a good state, the Italian personal account inexplicably deactivated associated with the U.S. station, this sudden deactivation, really caught off guard, did not think at all.
Really look forward to everyone has a good method, teach me.
Our US site was deactivated by our own Italian site.
Our US site account was deactivated, and we found out that our Italian site was deactivated and associated with our North American site, which led to the deactivation of our North American site as well.
After communicating with the customer service, we were told that we could activate and restore the account of the Italian site before applying for the activation and restoration of the North American site.
We followed this method to find out why the Italian site was deactivated. Through the bundled email address and performance notifications, we could not find any specific notifications or emails about the deactivation, and the only abnormality was the account status, which told us that the deposit account was abnormal. No other issues could be found. So we updated the deposit account and submitted POA improvement report according to this issue, but after 20 days of submitting the report, there is still no response, it is always "We have received the information you submitted. We are in the process of evaluating it".
I don't know why it took so long to get back to us. There is no channel for phone communication in Italy, only this one channel, which is very slow and inefficient.
Confused about this issue is, I do not know why the Italian site will be deactivated, we registered 5 years ago, the account, mainly to open the U.S. site, the European site, we did not intend to open, then just opened a personal seller account, we did not ship to Europe FBA, and did not sell any products in Europe, I do not know what the reason was deactivated. At that time, there is not much experience, because there is no shipment, no sales, all usually did not pay attention to the European account, until the customer service prompted us to say that the Italian site was deactivated, we went to log on to the European station to check the situation, so far can not be sure of the specific reasons for the deactivation is not the problem of deposit account anomalies.
Here feel, this association is very unscientific, if the seller temporarily do not want to open other sites, just accidentally opened a personal account, and did not send FBA, no sales of products, in this case, the account has a problem, then, will be associated with their own normal operation of other sites, which is somewhat incomprehensible. In this case, we can only try not to open the global site, which can only find trouble for themselves.
Now this situation, resulting in our U.S. station account deactivation, all the goods in the FBA can not be sold, all the functions are gone, there are FBA goods in transit, the account of the funds have been frozen, which is a very big loss.
Now the Italian station's complaint has not been able to get a reply to activate, the U.S. station will not be able to activate the conditions, do not know what better channels, very anxious. We have been honest and diligent in accordance with the rules of the platform to operate the store, the performance of the U.S. station has been a good state, the Italian personal account inexplicably deactivated associated with the U.S. station, this sudden deactivation, really caught off guard, did not think at all.
Really look forward to everyone has a good method, teach me.
13 risposte
Seller_wXjyz9ssdGtEm
I have not heard of this association, normal how they will be associated with their own it, your European station through the description is a personal seller account ah, did not sell any goods, and did not send FBA, according to common sense, this account is not operating, how will be deactivated it, but also associated with the U.S. account. In comparison to special, I hope there is Amazon customer service or seniority excellent people to help you answer. Good luck.
Seller_adnGOZLatKOxI
Actually, amazon doesn't care about the sellers they just care about the buyers. The same thing happened to me but fortunately, I got back my account after 3 months. [Moderator Edit: removed external URL]
Atlas_Amazon
Hello @Seller_2uHGnridiUQOv
Thank you for the information provided regarding the account status. Could you provide some additional information regarding when exactly you submitted your information for review? Have you attempted to submit a case that includes when you originally submitted your appeal? If so, have you received a response as of now?
Please share any details you can regarding your submission experience and the messaging received so we can properly investigate your concern.
Best,
Atlas
Madeline_AMZ_481
Hi @Seller_2uHGnridiUQOv
This is Madeline from Amazon to provide more support on your end.
From your post, we understand your concerns regarding the account being deactivated due to a relation to a different selling account which violated our Selling Policies and Seller Code of Conduct.
In order to reactivate your selling account, you will need to follow the steps below:
1. You must first reactivate the related account by submitting an appeal. Please follow the instructions in the communication received for that account.
2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current selling account, by using this link. When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.
If any data point(s) are being shared between your account and the related account, it may cause the relations. However, if you believe that you no longer own the account , you will need to provide evidence that demonstrates why the accounts are not directly related.
You must provide supporting documentation to demonstrate that you no longer have or have any relationship with the primary account. Supporting documents such as: sales deed, purchase agreement, business ownership transfer agreement, final invoice, contract with expiration dates, resignation certificate, etc.
In addition to providing supporting documents, it is recommended that you provide a specific and effective plan of action detailing how things have happened, including the point in time, providing details of all investigations, and specifying how you will secure your account information in the future.
Your plan of action may consists of:
• What insight can you provide with regards to the history of your business?
• What research have you done to verify none of your information has been used in relation to another account?
• What actions have you taken to ensure there are no connections between your account and any other account in future?
At the same time, it is also recommended that you submit personal verification information in the appeal, such as ID card, business license, natural gas, water and electricity, and Internet bills for the past 90 days to verify your information.
This is not an exhaustive list of things to consider, but I would recommend to provide as much information as possible when you draft your next appeal.
After you submit an appeal, our relevant team will review the information you submitted and decide whether your selling rights can be reinstated. You will be notified at that time, please wait patiently for the review results.
We hope the above information is helpful. If you need further assistance, please don't hesitate to reply to this thread.
Thank you,
Madeline
