product return
Hello,
The customer with order number 702-7103743-3887457 informed me that the product was broken when he received it, so I asked him to return the product. Then he opened A to Z and received the refund. But even though 1 month has passed, he still hasn't returned the product. I tried to reach him via e-mail but did not receive a response.
I request your help regarding this matter.
Regards,
product return
Hello,
The customer with order number 702-7103743-3887457 informed me that the product was broken when he received it, so I asked him to return the product. Then he opened A to Z and received the refund. But even though 1 month has passed, he still hasn't returned the product. I tried to reach him via e-mail but did not receive a response.
I request your help regarding this matter.
Regards,
2 risposte
Seller_OvL8C4BJWiuS9
If he won the A-Z claim, then you will most likely never get the product back.
Danny_Amazon
Hello @Seller_hTdUdJFfK2GEf- thanks for joining us here on the seller forums!
In cases such as this, you can file a SAFE-T Claim for reimbursement for the product that was not returned back to you. Here is an overview of the process for your reference, but let me know if you encounter any questions on the topic, thanks!
