Products not searchable in app!!!! PLEASE help
Sales have completely tanked, even for items with excellent rank that I have the buy box for.
Today I searched keywords and asins in the app, and the product did NOT come up. Items did come up on desktop. BUT MOST CUSTOMERS BUY THROUGH THE APP. Please check your listings and comment! This needs to be fixed ASAP kj_amazon can you please help?
Products not searchable in app!!!! PLEASE help
Sales have completely tanked, even for items with excellent rank that I have the buy box for.
Today I searched keywords and asins in the app, and the product did NOT come up. Items did come up on desktop. BUT MOST CUSTOMERS BUY THROUGH THE APP. Please check your listings and comment! This needs to be fixed ASAP kj_amazon can you please help?
4 risposte
Cooper_Amazon
Good Morning @Seller_ArhelWBexgFWn,
I just wanted to stop by and check in to see if you still required assistance on this issue? I didn't find a case recently filed about a particular ASIN that is not searchable in your case log. If you have reached out to Selling Partner Support, please provide the Case ID.
If you have not reached out to Selling Partner Support, I'd recommend opening a case and being a specific and detailed as possible such as sharing:
- ASIN that is not searchable
- Steps you have taken to look for the product
- Screenshots of not being able to find the ASIN
- Confirmation that you have checked there isn't any search suppression being placed on the ASIN by checking your Manage Inventory page
- Any additional information that would help support with their investigation.
Feel free to post the CASE ID in this discussion once you have contacted support so we can follow the case along to the conclusion. Looking forward to hearing from you soon. Hope you have a great rest of the week.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Evening @Seller_ArhelWBexgFWn,
I have escalated CASE ID 17016686371 to one of our internal partner teams to review regarding some of the ASINs you mentioned that might be unsearchable on the Amazon app. The team will investigate each ASIN and get back to us within the next few business days. Until then, have a wonderful rest of your Wednesday and take care.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Evening @Seller_ArhelWBexgFWn,
Our internal team has reached out to you on CASE ID 17071426891 in regards to some of the ASINs you mentioned that might be unsearchable on the Amazon app.
Feel free to follow along with CASE ID 17071426891 and check in to see if there are any actions you might need to take to move the case along. Thanks for writing into us on the forums and please let me know if you have any additional concerns about the outcome of the case once it has been resolved.
Sincerely, Cooper_Amazon
