Section 3 appeal
Hello, my account was suspended under section 3 I appealed many times but could not recover my account.
Can anyone help me write a good appeal so I can recover my account?
Thank you.
Section 3 appeal
Hello, my account was suspended under section 3 I appealed many times but could not recover my account.
Can anyone help me write a good appeal so I can recover my account?
Thank you.
33 risposte
Seller_4zBzdtgCyS9EI
Appeals are not accepted without the documentation and proof they have requested.
Seller_rI7BZIczK8iAC
Copy and paste here amazon's email about this deactivation. If you see the words "deceptive, fraudulent and illegal" there is no return and no hope of reinstatement.
Seller_48C8IAdndj5MF
Hello,
Your Amazon seller account has been deactivated and your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. Continue to ship open orders and respond to customer inquiries to avoid further impact to your account. Funds will not be transferred to you but will be held in your account while we work with you to address this issue in accordance with our "Funds Disbursement Eligibility Policy":
https://sellercentral.amazon.com/gp/help/help.html?itemID=G9RA9LYBJ3QP27M6
Why did this happen?
We have taken this measure because we need additional documentation to verify your identity. For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
https://sellercentral.amazon.com/gp/help/G1791
We're here to help
If you have questions about our policies or the required information, you can contact us:
https://sellercentral.amazon.com/cu/contact-us
How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service
The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as the date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed, including the document corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.
How do I submit the required documents?
To submit the required documents or update the information, sign in to Seller central, and in the banner at the top of the "Account Health" page, click "Submit new information":
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap
You will be able to sell on Amazon only once your current account is reactivated. To avoid deactivation, do not open accounts in other stores.
Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement
What happens if I do not send the required information?
If we do not receive the required information within 90 days of the original notification, your account will be permanently deactivated.
To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Sincerely,
Seller Performance Team
Amazon.com
Seller_48C8IAdndj5MF
Hello,
Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.
We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
https://sellercentral.amazon.com/gp/help/G1791
If you have questions about our policies or the required information, you can contact us:
https://sellercentral.amazon.com/cu/contact-us
Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement
To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Sincerely,
Seller Performance Team
Amazon.com
Seller_rI7BZIczK8iAC
In their deactivation email they explained you EXACTLY what you have to send. did you do this? Probably yes. So something doesn't match. Anything has to match EXACTLY on all documents. It has to match with your "Legal Entity" in your seller account.
You have to send EXACTLY what the ask for, nothing more and nothing less. If they say an utility bill this is ONE utility bill, not two.
Amazon will not tell you what doesn't match. YOU have to verify very carefully anything again. Also you are not allowed to modify any document. And of course you have to send a "Notarized translation" of anything. That has nothing to do with a notary. Don't send a download of your utility bill, but print, scan, send.
Amazon will NOT tell you what is wrong or what is it that doesn't macht. YOU have to verify yourself anything. Did you read carefuly the link in their email?
Seller_rI7BZIczK8iAC
NO CERTAINLY NOT! If you consider yourself as a business man it's time to use your own brain!
You don't have to write an appeal but just to send the documents they want.
Seller_48C8IAdndj5MF
I already submitted 8,9 appeals but i cant recover my account i did not understand how to write appeal how to define actual problem
Seller_LImVvUWeyiCfQ
Then submit what Amazon is asking for. They don't want a written appeal; they're trying to verify your identity. They want you to prove you are who you say you are.
Honestly, if you can't even pass the new seller verification without difficulty, this is likely not the platform for you anyway. Amazon is a difficult platform to sell on.
From your screenshot, it appears you need to verify your address. Once you receive the "postcard", enter the code in the box.
When you click the Submit new information button, what is it asking for? You must submit exactly what Amazon wants, nothing more, nothing less.
Have you checked your Performance Notifications as Amazon instructed?
Seller_LImVvUWeyiCfQ
That's not what Amazon asked for.
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service
^^^ THIS is what they asked for. (See my previous post also).
Seller_LImVvUWeyiCfQ
This is a problem. You must have a credit card to sell on Amazon, and it must be in your name. Do not attempt to use someone else's card.
Seller_LImVvUWeyiCfQ
A debit card is not a valid charge method. A debit card takes money directly from a checking or savings account.
I don't know how to be any more clear about this. You must have a valid charge card in order to sell on Amazon. A charge card charges interest on any unpaid balance, sends a monthly statement, and is not tied to a checking or savings account.
It's the first thing Amazon stated in your Performance Notification:
Seller_JcqvgS6gcldE1
Did you solve your problem if yes how, I'm also facing the same problem.
