asking for personal data
Hello, can I ask for the customer's personal data, such as full name and shipping address, in order to send them a replacement if they first contacted me via Amazon seller-buyer messages?
asking for personal data
Hello, can I ask for the customer's personal data, such as full name and shipping address, in order to send them a replacement if they first contacted me via Amazon seller-buyer messages?
4 risposte
Quincy_Amazon
Hello @Seller_dR7ILml1m5sG4
Thank you for posting your inquiry to the Forums.
The buyer can request a free replacement for their damaged, defective, or materially different order via the Your Orders page on Amazon. This will create a zero-value instant replacement order. This help page provides additional information on replacements for your reference.
Regards,
Quincy_Amazon