Amazon deactivated my account but still allowed a sale & are refusing to assist
Hi, several months ago Amazon decativated my seller account. The failed to inform me that my listings were however still active, it seems & I recently was sent notification of a sale. I am unable to reactivate my account & I don't want to either because I have no spent several days, of extremely stressful conversations & emails back & forth with Amazon & the refuse to assist. As far as I know I will still be charged the Amazon fees for the sale & they'll continue to accept any sales because they refuse to deactivate my listings.
I don't know how any company is allowed to treat its users this way.
Amazon deactivated my account but still allowed a sale & are refusing to assist
Hi, several months ago Amazon decativated my seller account. The failed to inform me that my listings were however still active, it seems & I recently was sent notification of a sale. I am unable to reactivate my account & I don't want to either because I have no spent several days, of extremely stressful conversations & emails back & forth with Amazon & the refuse to assist. As far as I know I will still be charged the Amazon fees for the sale & they'll continue to accept any sales because they refuse to deactivate my listings.
I don't know how any company is allowed to treat its users this way.
18 risposte
Seller_ZVAz3d5lZuGid
If your seller account has been deactivated you will not be able to close the account until it is verified and active again. I really am not sure how you got an order on a deactivated account ?! - but your best option so you don't get more orders is to put it on holiday settings, and try and get it reactivated, so you can then close it.
Seller_ZJhFeE3tNKzfh
have never heard of a deactivated account having listings live so that’s a new one
You do definitely have at least one book live though as have found it.
it does state you are newly launched as well.
Does it say you are inactive on your account info page??
Seller_k2X0L9mVRT0pW
your post doesn’t make any sense- you say Amazon deactivated your account and then say Amazon refuse to deactivate your listings??
Your account appears to be live
Julia_Amzn
Hello @Seller_DjxTcIEtnC1D3, I have contacted the partner teams who are working on your requests. The root cause of your account being under additional verification has been shared with you.
I also think it's worth thanking other sellers for the support and advice they have shared with you.
Please continue working with the Account Health and Seller Support teams.
Best regards,
Julia.
