The invasion of the Christmas scammers
As I send all parcels with Tracked 48, it's harder to claim no delivery and now I am getting strange unbelievable stories to get a refund. The most popular is that they have ordered several times and I have always sent them the wrong item, they never complained before but now they are fed up, they want some money back. There is no record of them buying more than once and everyone so far told me that I sent them an item that I don't even sell or doesn't exist. They can't even do their research right.
We desperately need a way to flag buyers, I would definitely flag this behaviour as they are likely to try it with other sellers. Buyers can rate sellers (often unfairly), I don't see why we can't flag a buyer that is obviously trying to scam.
The invasion of the Christmas scammers
As I send all parcels with Tracked 48, it's harder to claim no delivery and now I am getting strange unbelievable stories to get a refund. The most popular is that they have ordered several times and I have always sent them the wrong item, they never complained before but now they are fed up, they want some money back. There is no record of them buying more than once and everyone so far told me that I sent them an item that I don't even sell or doesn't exist. They can't even do their research right.
We desperately need a way to flag buyers, I would definitely flag this behaviour as they are likely to try it with other sellers. Buyers can rate sellers (often unfairly), I don't see why we can't flag a buyer that is obviously trying to scam.
40 risposte
Seller_AJxxLujbGDqaW
DHL now have a database called 'Denied Parties screening' and if a suspected scammer is on this list they have to produce a copy of their passport or it is not delivered, the only problem is when someone has the same name they need to prove that they are not the scammer.
Seller_3CG1hSbR0Jmo2
I have been thinking for years how there should be some sort of central database or something that all couriers share information on this but I imagine data protection would never allow it to happen.
At the end of the day, its fraud in broad daylight that is never caught or punished.
'Touches wood' we have not had it too bad on Amazon but in my years of e-commerce it has cost us tens of thousands of pounds to fraud and false chargebacks.
Seller_2E45mQMkRKLY5
Needs to be like eBay where you can block buyers, I'm frustrated when I send the item they ordered only for them to abuse the returns systems to claim I sent the wrong item.
Amazon needs to get a grip on buyers who abuse the system
Seller_GPLxAbyNPI33I
"The invasion of the Christmas scammers"
Remember " A SCAMMER IS JUST NOT FOR CHRISTMAS!"
Seller_bzRkeDMMsE3Is
To add insult to injury, half of them talk to you, like a dog Richard the Third, they have trodden in, which I think is scammer's code for 'give me a refund quick, I'm ruthless, otherwise I will leave you horrendous feedback!'
Seller_fj3M54GkuGQyT
The most popular one we’ve had this year is claiming that the package was delivered empty, obviously knowing that tracked parcels show as being delivered. One sent us a photo of the Jiffy bag that had clearly been cut open with scissors. Obviously, Amazon refunded the customer in full from our funds.
Another ordered a poster and claimed the package was empty, when I asked for a photo, they sent a photo of an envelope where all our posters are sent in branded tubes. Never heard back from that one.
Sick to death of people scamming on Amazon. They need to realise they are dealing with small businesses trying to put food on the table, not a multi billion dollar Amazon that can afford to lose £10-20 here and there.
Seller_2Ha5RWfyf5NUS
Had a customer ask where there item was. I duly went and looked on Royal Mail tracking and said item had been delivered. The customer still refused that they had not had there parcel. There was no picture for confirmation of delivery.
I then phoned Royal Mail, and they did a little investigation. The GPS co-ordinates were correct, and they had a picture of the delivery. They'd had to take it down as the recipients face was in the picture so not allowed to be published on the website.
I went back to the customer with a description of their doorway, and that an elderly person had taken it in and said that the Royal Mail had a photo of said recipient.
Miraculously, they found their package worth £120!
Seller_K8edOfPu9HEmN
We once wanted to use UPS to deliver a parcel but they refused to take it as the UK post code had a UPS block on it. They would not divulge which property/company in that post code area was blocked.
Seller_Fg2fqaWOnEtha
I actually have an idea about this for the New Year and I am pretty sure it would have some impact. Watch this space!
Seller_8rbo7OO1nNrdt
All the scammers seem to use amazon now, Ebay looks after the buyer if you use a tracked service whereas amazon leave you out to dry.
Ebay are a far more professional company and scammers seem to stay clear now, the amount of false returns and A-Z claims on amazon is a crazy percentage compared to returns on ebay.
