FTW1 Entire shipment missing
Amazon warehouse FTW1 seems to have lost all but 38 items in 2 shipment of 4472 units.
It has been around 180 days since the stock was delivered. I raised several cases the most recent being case ID 14801311211,14742748551, we have offered the shipment appointment files, and packing list files.
We double-checked with the trucker that he had delivered all the merchandise at the scheduled time, and at the scheduled unloading location.
Does anybody have any experience of how this gets resolved? And how long does it take.
Thanks
Tina
FTW1 Entire shipment missing
Amazon warehouse FTW1 seems to have lost all but 38 items in 2 shipment of 4472 units.
It has been around 180 days since the stock was delivered. I raised several cases the most recent being case ID 14801311211,14742748551, we have offered the shipment appointment files, and packing list files.
We double-checked with the trucker that he had delivered all the merchandise at the scheduled time, and at the scheduled unloading location.
Does anybody have any experience of how this gets resolved? And how long does it take.
Thanks
Tina
3 risposte
Jameson_Amazon
Hi @Seller_9v2WsqX4eNpq0,
Thank you so much for reaching out on the Seller Forums!
I have taken a further look into your cases and see that Seller Support is still investigating this situation further within case 14801311211. Now, I do need that team to finish their investigation before I can potentially escalate this further, if needed depending on those results.
Please keep an eye on your case log for an update from that team. If you need further assistance once you hear back and the case is closed, please reach back out to me in this thread so I can assist further!
In the meantime, please let me know if you have any additional questions.
All the best,
Jameson
