We are eligible to offer premium delivery options and meet all the requirements for all the metrics.

However, when we activate 1 day and 2 day premium delivery only 2 day is showing on the listing. We have logged in from a personal PRIME buying account to purchase ASIN B0798W1GDQ.

If we offer 2 day delivery only, then the EDD is the same as FREE standard delivery.

This happened before and it seems if you change your shipping rates or cut off times the premium shipping options are not shown BUT you you are still eligible. Eligibility was eventually revoked, however when it was reinstated everything was fine.

We can't figure out what's gone wrong here - any suggestions will be much appreciated.

Thank you.